- Report: #187024
Complaint Review: Viscom Technologies - Shop NBC Group - Chaska Minnesota
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Viscom Technologies - Shop NBC Group
4064 Peavey Road Chaska, 55318-2396 Minnesota, U.S.A.
Phone:
877-822-4562
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Viscom Technologies - The Shop NBC Group Defective Computer, Monitor, Video Camcorder, DVD player and printer, return delay scamming to exceed 30 days ripoff Chaska Minnesota
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # xxx9375.
Correspondance regarding this complaint will be emailed to : allan
Please print a copy of this for your records.
Filed on : April 17 2006
Filed by :
Allan
Filed against :
Viscom Technology
4064 Peavey Rd
Chaska MN 55318-2396
Complaint Description:
I bought my V2 Premier computer package off ShopNBC in 1/27/05 paid for by ShopNBC card. customer number at Shop NBC is 0007720078. It came with the computer, printer, a DVD entertainment system and a digital camcorder.
1. When we first received it, we noticed the monitor was defective and tried to return for an exchange. It took over 2.5 months to get the replacement. That was because they wanted me to pay for the shipping back, never got back to me, and the main thing was they shipped me a replacement with the same problem. By the time I got the second rplace emt (which a gave a deposit of $100.00 to expedite the service and to this day a year and have not recieved by deposit back!!!!!!).
2. When I finally got to try the computer out, a week or so into it, the computer would crash constantly till it was no longer able to be rebooted.
3. I was told we had three choices, the lifeline, the tech support and then then on site. I couldn't use lifeline since it kept crashing. I called tech support and was told it I had to ship it in and then they would look at it AFTER 14 DAYS. That was not what I was told when I bought it. I know becaue I watch my stocks from home every morning.
4. The camcorder had to be replaced within a week. It's not acceptable quality since you can't see the pictures taken, resolution is too low and and it have a magenta overcast over all it's picture even when I max out it's quality and reolution.
5. Because I could not use the computer, the inkjet printer cloggs up and I tried connecting it to my laptop from office to print but no amount of head cleaning is going to help now.
6. The DVD player dosn't seem to read certain tracts.
7. All these were communicated to Viscoma nd Shop NBC but my primary concern was the computer.
8. I spoke to Shop NBC and Viscom and no one seem to want to do anything. it was a back and forth soccer game. With each replay taking weeks. Months dragged on. about 7 months into the problems and over 200 hours of calls, I finally gave up and stopped bringing my office computer home and bought another desktop. That was when Mark at Viscom said, he was willing to replace it and not sure why they did not send the tech to my site. I asked for that right away and numerous times.
9. I have left many messages and Mark have not returned them.
10. Basically, I don't trust the merchandize. None of the components within the package is working. This is within 30 days of use. I was told becuse it was past 30 days Shop NBC won't do anything about it (becaue Viscom took 2.5 months to finally get a good monitor for me to test the computer). They have not replied to me after speaking to multiple CSR supervisors at the president office and to Viscom.
11. I called about 5 times between oct and nuvenber to contiue dealing with this - no reply. Send a letter in Jan, got a reply 67 days later. Now they say it's past their warrantee period.
12. I have an expensive paper weight. I have spent humdreds of hours holding, repeating to MANY diff. CSRs and writing many letter.
13. Mark's offer to replace the computer 7 months into the problem was too little too late.
14. Shop NBC says it was past 30 days. Viscome says they didn't sell it to us so they tell me to go to the other company. It's rediculous. I want to have this computer package returned and my credit card not charge. Allan
Allan
Christiansburg, Virginia
U.S.A.
Click here to read other Rip Off Reports on v2premier
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Your complaint has been assigned case # xxx9375.
Correspondance regarding this complaint will be emailed to : allan
Please print a copy of this for your records.
Filed on : April 17 2006
Filed by :
Allan
Filed against :
Viscom Technology
4064 Peavey Rd
Chaska MN 55318-2396
Complaint Description:
I bought my V2 Premier computer package off ShopNBC in 1/27/05 paid for by ShopNBC card. customer number at Shop NBC is 0007720078. It came with the computer, printer, a DVD entertainment system and a digital camcorder.
1. When we first received it, we noticed the monitor was defective and tried to return for an exchange. It took over 2.5 months to get the replacement. That was because they wanted me to pay for the shipping back, never got back to me, and the main thing was they shipped me a replacement with the same problem. By the time I got the second rplace emt (which a gave a deposit of $100.00 to expedite the service and to this day a year and have not recieved by deposit back!!!!!!).
2. When I finally got to try the computer out, a week or so into it, the computer would crash constantly till it was no longer able to be rebooted.
3. I was told we had three choices, the lifeline, the tech support and then then on site. I couldn't use lifeline since it kept crashing. I called tech support and was told it I had to ship it in and then they would look at it AFTER 14 DAYS. That was not what I was told when I bought it. I know becaue I watch my stocks from home every morning.
4. The camcorder had to be replaced within a week. It's not acceptable quality since you can't see the pictures taken, resolution is too low and and it have a magenta overcast over all it's picture even when I max out it's quality and reolution.
5. Because I could not use the computer, the inkjet printer cloggs up and I tried connecting it to my laptop from office to print but no amount of head cleaning is going to help now.
6. The DVD player dosn't seem to read certain tracts.
7. All these were communicated to Viscoma nd Shop NBC but my primary concern was the computer.
8. I spoke to Shop NBC and Viscom and no one seem to want to do anything. it was a back and forth soccer game. With each replay taking weeks. Months dragged on. about 7 months into the problems and over 200 hours of calls, I finally gave up and stopped bringing my office computer home and bought another desktop. That was when Mark at Viscom said, he was willing to replace it and not sure why they did not send the tech to my site. I asked for that right away and numerous times.
9. I have left many messages and Mark have not returned them.
10. Basically, I don't trust the merchandize. None of the components within the package is working. This is within 30 days of use. I was told becuse it was past 30 days Shop NBC won't do anything about it (becaue Viscom took 2.5 months to finally get a good monitor for me to test the computer). They have not replied to me after speaking to multiple CSR supervisors at the president office and to Viscom.
11. I called about 5 times between oct and nuvenber to contiue dealing with this - no reply. Send a letter in Jan, got a reply 67 days later. Now they say it's past their warrantee period.
12. I have an expensive paper weight. I have spent humdreds of hours holding, repeating to MANY diff. CSRs and writing many letter.
13. Mark's offer to replace the computer 7 months into the problem was too little too late.
14. Shop NBC says it was past 30 days. Viscome says they didn't sell it to us so they tell me to go to the other company. It's rediculous. I want to have this computer package returned and my credit card not charge. Allan
Allan
Christiansburg, Virginia
U.S.A.
Click here to read other Rip Off Reports on v2premier
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
4 Updates & Rebuttals
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#2Consumer Suggestion
Fri, April 21, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us Better Business Bureau in greater SanFrancisco area: goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Internet Fraud Complaint Center /Consumer complaint websites ifccfbi.gov/index.asp
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#3Consumer Suggestion
Fri, April 21, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us Better Business Bureau in greater SanFrancisco area: goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Internet Fraud Complaint Center /Consumer complaint websites ifccfbi.gov/index.asp
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#4Consumer Suggestion
Fri, April 21, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us Better Business Bureau in greater SanFrancisco area: goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Internet Fraud Complaint Center /Consumer complaint websites ifccfbi.gov/index.asp
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#5Consumer Suggestion
Fri, April 21, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us Better Business Bureau in greater SanFrancisco area: goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Internet Fraud Complaint Center /Consumer complaint websites ifccfbi.gov/index.asp
