Complaint Review: Vine Vera - North Hills California

Someone needs to do an investigation on a company call Mazal Enterprises who sells a line of skin care products under the name of Vine Vera and sells mostly through mall kiosks.  They have highly-trained salesman who snag you while walking by and hand out free samples, then coerce you to sit down and give a free facial with a lot of fast talk and claims for the product, all of which are untrue.  They have you sit away from the register, which you later find out has a small sign that says no returns, and it is usually covered up by a bag of products and sanitizer bottle at time of purchase, during which time another salesman suddenly appears and with just a few words and hand signals from the other guy, seems to know what price you were promised, but then when you get home, you see that you have been robbed because you were charged 3 times the price promised.  You then also see with a magnifying glass on the tiny receipt they give you that it has in small print their no return policy.  If you go right back to the mall and try to get a refund on unopened products the very next day, they just show you the tiny print on the receipt of no returns and give contact info for their customer service, who just reiterate their strict no return policy and say all they can do is an exchange. 

This company goes from mall to mall all over the country, spending a few weeks in each, just long enough to rob a bunch of people out of lots of money, then pack up and move their little gypsy wagon on to the next mall to victimize new customers.  They also use the ploy of promising they are opening up a new spa in your mall and that you can get free refills on all products, which is completely false.  Also many other lies to get you to buy their overpriced products, which they price whatever they think they can get away with and making you believe they want you to have these so much they will give them to you half price.   Apparently  I seemed extra gullible, because they bilked me out of $1000 more than promised.  What kind of company gives no returns ever?  If I had known this or that all their claims are false, I would never have purchased anything.  When the salesman started filling the “sexy bag” with products before I had decided if/what I wanted to buy, I was so taken by surprise that my normal reflex to say wait a minute, combined with his charm and con game of “wanting you to have these products to treat your rosacea before it’s too late,” caught me off guard and then it was too late.  I don’t even have rosacea most likely, but they know how to use fear to motivate you to buy, whether it’s acne, wrinkles, or rosacea that these products supposedly cure like no other product.  They also claim these products are formulated by professional dermatologists and that Dr. Oz endorses them (also lies). 

This mysterious Mazal Enterprises located in North Hills, California, needs to be investigated.  Who are they and why so little info known about them?  Are they Israeli? Italian? Middle Eastern?  ISIS?  The salesmen all have probably made up names like Giorgio, Fabio, Rafael, Tamir, and mine claimed to be Israeli and Italian.  Please expose this blatant consumer fraud and stop them from robbing unsuspecting shoppers who have no intention of buying their “miracle” products and believing they can get “free refills” at the “new spa opening here soon.”  Lies, lies, and more lies.