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  • Report:  #1271

Complaint Review: VIDEO COMPUTER STORE - PIPERSVILLE Pennsylvania

Reported By:
- ALTOONA, PA,
Submitted:
Mon, February 14, 2000
Updated:
Mon, February 14, 2000

VIDEO COMPUTER STORE
6907 EASTON ROAD PIPERSVILLE, 18947 Pennsylvania, U.S.A.
Phone:
800 600 8005
Web:
N/A
Categories:
Audio & Electronics Shops

ON 11/15/99 I PLACED AN ORDER FOR A QUANTEX 500MGZ PENT III SYSTEM. I WAS TOLD I WOULD RECIEVE SYSTEM IN 3-5 BUS. DAYS. HAH HAH HAH. THIS SYSTEM WAS GOING TO BE WRAPPED AND PLACED UNDER XMAS TREE FOR MAJOR FAMILY PRESENT FOR XMAS. NEEDLESS TO SAY IT DIDN'T HAPPEN.

AFTER THE 1ST OF YEAR 2000 I RECIEVED THE MAJOR COMPONENTS FOR THE SYSTEM TO BE USED. I STILL HAVE NOT RECIEVED THE VIDEO CAMERA AND STEREO SPEAKERS THAT GO WITH THE SYSTEM. I HAVE BEEN PAYING FOR EVERYTHING SINCE DEC 5TH 1999.

I HAVE CONTACTED VCS A COUPLE OF TIMES BY PHONE TO DISCUSS MY LATE DELIVERY AND SHORTAGES. THEIR CUST SERVICE PHONE LINE TOOK AT THE LEAST 1 HOUR TO GET THRU. WHEN REACHED, THESE REPRESENTATIVES ALWAYS TELL YOU A STORY ABOUT WHY THINGS AREN'T UP TO SNUFF. I NOW SIT HERE, 2-14-00, WAITING TO RECIEVE WHAT I ORDERED 3 MONTHS AGO.

I FEEL DECIEVED BY THE MARKETING AND MY CONFIDENCE IN ANY RESOLUTION IS GRADUALLY WAINING. MY NEXT STEP IS TO CONTACT MY VISA CARD COMPANY FOR ANY RECOURSE I MAY HAVE.

THIS COMPANY IS SURVIVING ON THEIR BELIEF THAT ONCE AN ORDER IS RECIEVED, AND PAYMENT CREDITED TO THEIR ACCOUNT, MOVE ON TO THE NEXT VICTIM AND LET THE PREVIOUS CUSTOMERS WORRY ABOUT RECIEVING THEIR ORDER. THE CUSTOMER PLACES LAST WITH THIS COMPANY.

BY THE WAY, THE QUANTEX PENT III IS ALL I EXPECTED IT TO BE, A GOOD MACHINE. THE COMPANY THAT BROUGHT IT TO ME SUCKS TO THE MAX.



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