They tried to charge me for storage insurance fees, approx. $200 per month on top of the stoage fees that we contracted for. At first they offered to split the cost but once they realized I was not going to pay, they admitted they were at fault for not putting the cost in the contract. Then, when the furniture etc. arrived at the final destination we noticed a couple broken items and the movers told us to file a claim with Allied and we had 9 months.
We ultimately found out that we would not be compensated for items we packed ourselves unless we documented the damage while the movers were here. When we eventually unpacked all the boxes we found damage to many items included good china. We did pack it ourselves but did a good job and it only would have broken if the boxes were dropped or mishandled. Boxes containing fragil items were plainly marked. Total damage exceeded $2,000 and we only got compensated for $300. A good rug was ruined by sitting in water, a good couch was stained and reeked of mothballs and for these items we only received nominal amount to "have them cleaned".
They should have been up front about their liability policy and were NOT. Obviously, the movers don't care about boxes marked fragile. We even sent pictures of the damaged boxes but Allied said that would have had to be documented on site while the movers were here. These companies, both Victory Van and Allied are horrible about disclosing things a customer should know about. Afterwards, they told us we should have read all the fine print in the literature given to us, but even when I read it there was no way a lay person would understand that Allied was not responsible for items not packed by them.
Again, they should have made it clear what their policies were before having us sign the paperwork. People don't move that often and are at them mercy of unethical companies like this. And the moving guys were also at fault. They were the ones who dropped boxes but told us just to file a claim with Allied. I tipped them well and it really makes me mad that not only did they know they broke stuff but they misled us into thinking it would be covered. The only way we could have recoverd the cost would have been to open all the boxes we packed while the movers stood there and waited. This would have taken days and obviously the moving guys would not have stood for that.
Allied has insane policies. It all could have been prevented if they were upfront with us in the beginning. They should have told us that "if you decide to pack items yourselves, any damage will not be compensated unless you unpack the items while the movers are there, take pictures of the broken items and damaged boxes and document the damage in writing." I wonder even if we did that whether they would pay. This is the worst moving experience we've ever had.