- Report: #1343202
Complaint Review: Vanilla Visa - Nationwide
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Author Not Confirmed
Why?
Vanilla Visa
Nationwide, USA
Phone:
18005711376
Web:
https://www.vanillavisa.com/home.html
Categories:
Business Rating:
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Vanilla Visa Vanilla Visa can and will cheat consumers out of money if they can,don't let the Visa name fool you.Bad Business. Fortson, GA Nationwide
I bought my vanilla visa card for some work I had to get done online, I had always considered that it would be safer to complete online transactions with a prepaid card, to avoid identity theft which I have been victim to more than once. Big surprise but the card was declined! I called the number on the back of the card and was told by the answering system the card was expired. When I finally got throught to a real person she tried to assure me this never happens (I suppose Visa has no computer or simply doesnt care what customers think enough to check the reviews) and then she went on explaining how i would have to send a photo of my ID and the recipt and wait 3 days to get a refund. Im loosing out on money everyday I cant make these purchases.They didnt have to wait three days for my cash..
When I questioned the relevancy of my ID, I mean after all it wasnt used for my purchase i was told it was a way of keeping track of who is who.... which again is rediculous because it quantifies nothing really, its just an excuse to wait 3 days to give me the money I suppose It seems I loaned them now, back. Customers who loose thier reciept are SOL, customers who have their receipt are treated like suspects, personal info like DL number, Home address, DOB etc,logged and recorded and kept on file so they can as the customer service representative said "Put a face and adress to the name ". No means of customer service was granted here, they make it obvious they dont want to be contacted, theres no email, a number where its hard to reach a person, the website is always down, has little security, or results in error messages asking the user to try again later. We all give Visa way to much money everyday to be treated this way, i enocurgae you all to call and comlain and BOTTOM LINE STAY AWAY FROM VISA VANILLA , TRY MASTER CARD they have much better reviews. VISA SHOULD BE EMBARASSED TO HAVE THIS BRANCH OF THIER COMPANY ASSOSIATED WITH THEM.
