- Report: #1396880
Complaint Review: Van Chevrolet - Arizona
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Van Chevrolet
Arizona, USA
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Van Chevrolet Crooks Scottsdale Arizona **Author of this Report is NOT CONFIRMED**
DONT GO TO THIS DEALERSHIP!! THEY ARE CROOKS, Run as far away as possible!!! I would rate this place 0 but that's not an option.... My best friend and I went down to this dealership with the intention of getting new cars. Needless to say we succeeded but I got she short end of the stick. I was told the ONLY car that I QUALIFIED for on their lot was a 2017 Chevy Trax. I was optimistic about this, but after having this car for 2 weeks, I feel completely unsafe in it & absolutely hate it. Not to mention everything on my contract changed and they had me sign a second one and lied to me & said that everything was the same. I expressed my concern to my original sales man & he told me to come down and see what they could do about getting me out of this piece of S*** Trax. The dealership told me that my bank & I quote said "I needed to make 3 payments before I could trade in for something I feel safe in". That sounded fishy to me, so I called my bank and they said "that was never said and that all they are responsible for doing is funding the loans that are worked between the dealership & the customers" So I called back down to Van and asked to speak to a supervisor. Whom said that he would get in touch with his boss and see what they can do, but there really wasn't much they could do until I made those 3 payments. I even referred a friend to this dealership, of which I should've received $100 for. Have yet to receive that. Paul kept saying "it should be in the mail, keep looking for it" � I've even emailed the GM Smiley Elturk 4 times and left numerous voicemails. As you all I'm sure can foresee, I've gotten no response. Needless to say, I've now made my 7th car payment & have yet to hear anything back from these crooks. They have absolutely terrible customer service skills & I regret ever stepping foot into this dealership.
