- Report: #232635
Complaint Review: V2premier - Silicon Valley California
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V2premier
www.v2premier.com Silicon Valley, California, U.S.A.
Phone:
877-882-4562
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V2premier - Viscom Technologies Another Victim of V2Premier & Shop NBC Poor product & no customer service ! Cout me in on the lawsuit. ripoff Silicon Valley California
V2Premier sold us a computer for $2,500.00. We purchased the computer off of Shop NBC due to the fact that the salesmen kept stating that it's the best computer we could ever find and that the customer service (both hardware and software) are the best in the industry. -Hardware support has been everything but ideal, and the same with software support.
-We purchased an extended warranty (hardware) from V2Premier and were told that we could purchase the extended software warranty at any time. What they didn't tell us was that when we purchased the extended software warranty we would have to wait 7-14 days before we could receive help; even though we were paying with our credit card.
-Our computer crashed and we had to get a new hard drive at which time we were informed we have to purchase the recovery cd for $24.99. (They say this is not a cost for the cd, but is a processing fee and shipping and handling fee). -To receive the recovery cd without purchasing the extended software warranty we have to sign a waiver that releases V2Premier from any responsibility.
Brian
Waterbury, Vermont
U.S.A.
-We purchased an extended warranty (hardware) from V2Premier and were told that we could purchase the extended software warranty at any time. What they didn't tell us was that when we purchased the extended software warranty we would have to wait 7-14 days before we could receive help; even though we were paying with our credit card.
-Our computer crashed and we had to get a new hard drive at which time we were informed we have to purchase the recovery cd for $24.99. (They say this is not a cost for the cd, but is a processing fee and shipping and handling fee). -To receive the recovery cd without purchasing the extended software warranty we have to sign a waiver that releases V2Premier from any responsibility.
Brian
Waterbury, Vermont
U.S.A.
2 Updates & Rebuttals
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue(((lots of links and phone numbers)))
#2Consumer Suggestion
Tue, January 30, 2007
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov
Brian
Waterbury,Vermont,
U.S.A.
Dell is better
#3Author of original report
Thu, January 25, 2007
Just an update... We acquired a Dell laptop from a friend (for free) that was not working at all. My husband called Dell and they helped him get the laptop up and running, at no charge. And they still help us for free even though the warranty expired in 2003. -Thank GOD for Dell, otherwise I would have to be doing my online schooling by dial up! We're willing to sell our V2 premier to anyone who wants it (as is)... There will be no warranty -LOL, just kidding :)
