- Report: #1377118
Complaint Review: U.S. Direct Express - San Antonio Texas
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Author Confirmed
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U.S. Direct Express
P.O.Box 245998 San Antonio, 78224 Texas, USA
Web:
https://www.usdirectexpress.com/
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U.S. Direct Express Card Funds Frozen without Justified Explanation and Customer Service Hangs Up San Antonio Texas
Since last week, US Direct Express froze my card. The online explanation is that the card is under investigation. However, the funds Direct Express are holding were from a reservation to stay at a hotel and not for recreational purposes but because I am facing a " wrongful eviction " even though, I agreed to a court settlement in front of a judge in order to transition out peacefully. I was two-timed by the appointee employee of my current Leasing Rental management company. Due to the eviction records under my name and the pressure to leave this residence, I contracted the services of another company that charges a pretty penny. I decided to book a hotel through Priceline.com for this save the " credit discredited " had not given me any confirmation of locking an apartment for me. My husband and I agreed on booking a hotel room as to the alternative of eviction upon us. Then, I was notified one or two days prior to the scheduled eviction that an apartment had approved me.
I canceled the hotel reservation with Priceline.com and Priceline sent me a notice for canceling the hotel reservation. As time is upon my family and me to make a payment to move into the new place , U.S. Direct Express freezes my account. I have been calling in tears and those CS agents have jerked me around between their Level 1 and Level 2 Customer Service staff. They do not give me an explanation, nor an answer of how long this investigation will take ? I called Priceline and they confirmed that on their side the cancelation had been made and Priceline even agreed to a two-way call with Direct Express and Direct Express hung up on both, Priceline and me. Repeatedly, I have been calling and attempted to reach a resolution for those funds that I need imperatively in order to lock the move as this mediator company, I hired to assist me with the move is also applying pressure and threatening that I am going to lose the place unless I pay this much and by such and such rules - which by the way include not refunding me a penny of what I paid them and it is in the thousands.
I am very stressed out and this is a catch 22 problematic , lose-lose for my family and me. U.S. Direct Express has continued to hang up on me over and over without any explanations other than overpowering " nastiness " and I am no rich person. I suspect that none of this is any coincidence and it is a ' network ' of business working together through ' their ' employees. In any case, this report is against U.S. Direct Express even though I deemed giving a brief account of the overall picture of my circumstances. U.S. Direct Express is toying with my own life and livelihood. These companies are targeting vulnerable people. I mean this sincerely and not being " dramatic " at all as I'm undergoing this process and attempting to write this report as factually and efficiently as possible for others to know and my own well being's sake.
