- Report: #1425038
Complaint Review: U.S. Bank -
Reported By:
Sarah -
Baldwinsville, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
U.S. Bank
United States
Web:
https://www.usbank.com/index.html
Categories:
Business Rating:
(0)
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U.S. Bank U.S. Bank National Association Drained gift card of entire balance before expiration date Nationwide
We were given a US Bank issued MasterCard gift card a couple of years ago. Doesn’t expire until 10/22, so we put it away and kind of forgot about it. We went to use it the other day, and upon registering it (which you needed to do before using it online) I found the balance to be $0! I called and was informed that every month, after 12 consecutive months of inactivity, they will deduct $2 from your balance. I told them I had just activated it that day and they told me, “Well it’s REALLY activates when the person buys it.” So there you go. Even if it doesn’t expire for years they will drain the money from your card if you don’t use it right away. Someone paid $28.95 to give us $25 and we didn’t get to spend a penny of it.
1 Updates & Rebuttals
Chaiya
Virginia,United States
The definition of inactive
#2Consumer Comment
Fri, January 26, 2018
It meant "no transaction." You may read this for further information.
Many companies that issue gift card (e.g. Visa, Master Card, American Express) will do this -- inactive fees -- so that they can get free money. Only gift cards that are not expired are usually speficly issued by a business (e.g. restaurant gift cards). General purpose gift card usually comes with the inactive fees.
