Complaint Review: UPS - Nationwide

I apologize upfront as this will be a long read. This all started in the beginning of June 2017. I had listed an item on Ebay for a good friend. This item happened to be a NOS vintage chevrolet tailgate 1966-1968. This item was in very very good condition. (NO DENTS, DINGS ,ETC)This item was sold, and the lucky man who won it lived in California. We live in southern Wisconsin. After the tailgate was paid for, we packaged the item well, and knowing the weight we took it to the UPS store of Janesville, WI. They verified that the item was packed well, and would be safe to ship. Now knowing the item was a very hard to find item, making it hard to replace, we opted to up the insurance.

The tailgate was sent out to California, where as only a few days the man received it very upset. He stated he re read the listing the make sure there were no flaws (Dents, Dings, Scratches, ETC) He stated that it was now usless to him as it would require so much work, and cost him a lot more money. I was very unhappy with the shipping service from UPS, but I kindly told the man, I would refund his shipping first to have it sent back, and the rest would be refunded at the time it was in my possession. He stated he marked all the major damge ith blue painters tape.

Indeed when I got the item back, there were so many dents and scratches, there were even more that wernt marked with the tape. So not only did the item get badly damed on the way to him, but was even more so when it came back to me. I quickly noified UPS of what happened, and the first thing they say "is why is it back with you, he should've taken it himself to a UPS location" I have never had this happen before, and all I wanted to do was make this buyer happy. It was clearly not something he was interesed in helping me with. Because it was my listing, I figured I would take care of it.

I talked with both UPS and the store it was shipped from. The store claimed that they are not UPS just subcontracted from them. They started off as being somewhat helpful. I was told to have before and after pictures, all the original packaging, filled out a claim form. Ups store did contact me as they contacted UPS directly, they stated a claim agent would come out to access the damage done. That never happened. No one showed. I called back, and everyone at the store acted like they knew nothing. Finally a driver shows up and says he was told to pick the tailgate up and take it to the UPS claims center here in Wisconsin, and in a few days it would come back to us.

Well, a week goes by, we heard nothing. I received an email from the man that won the auction. He asked "why did you refuse pick-up on the tailgate?" I had no idea what he was trying to say, as in my head it was here in Wisconsin at the claims center. I stated "I didnt refuse." He said "Well its back here in California and they want me to pick it up." I at this point was furious, called the UPS store, and asked them what was going on? NO ONE THERE KNEW IT WAS SHIPPED....AGAIN!

They had no right to re send it, at this point they have stolen it. They didnt take it to where theywere supposed to. And now it was back in his possession. At this point the buyer was a little pissed, because this was no longer his problem, i told him to do what ever UPS asked. He had to resend photos, claims etc. Weekly I would check in with both UPS and the UPS store. Everyone would tell me they would call me back, and hopefully have answers. That was never the case. They have been stringing us along.

The only times they called back was to say that the muliple claims we tried to persue were denied, even though we had this insured. I finally talked to the buyer from California (end of August  2017) He was told by UPS to put the tailgate by his door and it would get picked up. He stated that the tailgate was there for about a month, then one day it wasnt. I had contacted UPS again, and this time they stated all cases had been closed for this, and that tracking number could not be found. They hung up on me, and were not friendly at all.

So now the item is missing.... UPS is refusing to pay, all I wanted was the tailgate back (It wasn't even mine) or at least have been paid back ( Ihad insurance). I have had to pay the guy who won it back, and I had the pay our friend for the tailgate. I have lost bigtime in this. I no longer trust this company. They are the WORST at shipping, and the WORST in there customer service.

We have since called the police to report it stolen, there is a report out for this incident. I am contiplating taking them to small claims court, but just affraid the layer fees would rack up. All i can say is that this company are crooks, liars, and they have taken so much time out my life, and all for nothing but to be aggrivated.

DO NOT USE UPS!

DO NOT USE UPS!