Complaint Review: UPS UNITED PARCEL SERVICE - Fort Lauderdale Florida

The drivers at UPS have 150+ deliveries to make a day....usually well over 200-250 this time of year as well as around 50 pickups. They can't structure their whole day around delivering a package to your house at the time that you want it there. If everyone wanted their package at a certain time, they would be driving back and forth thru the same neighborhood 30 times a day. The main blame should be on the person who sent the package and required the signature. UPS was just doing their job by not leaving it, like the shipper requested. The delivery notice says that you cannot request that a package be delivered at a specific time. The only packages that have a commit time are Early AM (by 8 or 9 AM depending on ZIP code), and Next Day Air (by 10:30 AM). As for the other companies, USPS only offers one guaranteed service and that's Express Mail. DHL is on it's last legs and only delivers International packages now. Fed Ex is a good company, but no better than UPS. They all are very hard working companies and don't deserve to be degraded by you. At least the employee at UPS tried to find your package and spent a good amount of time doing it. When there are 100,000 packages in a single building on any day, mistakes can be made. Let's be a little more reasonable here.

The solutions posited by those referencing the infonotice that UPS is supposed to leave after a delivery attempt, are not useful considering that UPS rarely leaves an infonotice; primarily, because they rarely make a delivery attempt at all.

The original poster was at work when they "attempted delivery" so she can't really know if they attempted delivery or not, and she made no mention of any infonotices being left, but as someone who works from home, I can attest to the fact that UPS rarely actually makes a delivery attempt, and they certainly do not leave infonotices.

I have been boycotting UPS for years for that very reason, but last week I accidentally ordered something not knowing they used UPS and once again, UPS lied and said they attempted delivery twice, when they did not, and they did not leave any infonotice to "sign" or otherwise assist in my package's recovery.

I work from home all day long, and can see delivery trucks from my window next to my desk when they come by. It's a quiet street so I can hear them as well; I always see and hear the Fresh Direct and FedEx trucks when they come to deliver to me, before they even ring the bell. UPS just does not come; they would rather lie about it so I have to pick things up myself, at their warehouse located many miles from my home, in a dangerous industrial neighborhood, that costs me over $40 in round-trip cab fares to get to.

UPS is indeed a ripoff. Stay away from them and use FedEx or USPS instead, which are far better, and at least they do not lie to you if they mess up.

Just wondering if you read the back of the delivery notice. There is a space to sign your name and have the package left if you are not there, or the option to leave it with a neighbor (If it is not adult signature required.) Lastly, I don't know your workplace, but if I miss a package, I call and have it re-routed to my work during the regular business hours as there is a person at the front who can sign for it.

Just wondering if you read the back of the delivery notice. There is a space to sign your name and have the package left if you are not there, or the option to leave it with a neighbor (If it is not adult signature required.) Lastly, I don't know your workplace, but if I miss a package, I call and have it re-routed to my work during the regular business hours as there is a person at the front who can sign for it.

Just wondering if you read the back of the delivery notice. There is a space to sign your name and have the package left if you are not there, or the option to leave it with a neighbor (If it is not adult signature required.) Lastly, I don't know your workplace, but if I miss a package, I call and have it re-routed to my work during the regular business hours as there is a person at the front who can sign for it.

Just wondering if you read the back of the delivery notice. There is a space to sign your name and have the package left if you are not there, or the option to leave it with a neighbor (If it is not adult signature required.) Lastly, I don't know your workplace, but if I miss a package, I call and have it re-routed to my work during the regular business hours as there is a person at the front who can sign for it.

Every shipping company has the same issues, wether it be DHL, UPS or Fed Ex. Check for yourself. Neither is worse than the other, they are all pretty much the same. The USPS cant even get my water bill payment 5 minutes from my home in less than a week! You will never find a shipping company with a perfect record, if you do, please tell.

i stayed home all day waiting for a DHL package. he never showed up and reported that no one was home. i asked him to describe the residence. he couldn't. my driveway was at least 500 feet with trained barking dogs waiting for any visitors. UPS has a delivery schedule that sometimes can't accomodate residential customers. i find it best to schedule signature drop offs at work. i find that fedex or USPS is better than UPS. DHL hasn't impressed me yet. -a|ex

A quick and easy solution to this problem is to A) read and sign the delivery notice left at your house or even sign a piece of scrap paper saying "please leave the package" so the package will be left the next day, unless it requires an in person adult signature, over 21 for wine and other such items, or B) call the 800 number and ask that the package be rerouted to your workplace which is a better idea if you are away from home all day or live in an apartment or someplace people passing by might see and steal your stuff. These are only a couple of options available to customers. If you have questions about delivery options please call 1-800-PICK-UPS and talk to a customer service representative.