- Report: #59568
Complaint Review: UPS Shipping & Handling - Hartford Connecticut
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UPS Shipping & Handling
Locus Street Hartford, 06114 Connecticut, U.S.A.
Phone:
800-742-5877
Web:
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UPS Shipping & Handling ripoff abused & mistreated Hartford Connecticut
I ordered a treadmill thru Fitness Quest Canton Ohio via the web and UPS Delivered the box on a raining day and box was beat-up and dirty and was also left it in the front door that way.
I had a friend help me bring the 146lbs box back to UPS/Shipping & Handling. They told me that They could not except the box because it was in poor condition. I stated to the clerk that the box was delivered by them that way. They stated that i should of not excepted the box. I told them That I was not home and that it was left in front of my house. UPS told me I had to take it somewhere that does packing and then they could ship it back.
So, I took the 146lbs box home and repackage the box. I than went back to UPS to have the box shipped. They weight the box and told me that the box was now just over the 150 limit and they could not take it. I can believe that They were the ones who beat the box and and I still have not been able to send box back to Fitness Quest. I am currently looking into legal services to see if they can help me with this problem.
Noemi
Wethersfield, Connecticut
U.S.A.
I had a friend help me bring the 146lbs box back to UPS/Shipping & Handling. They told me that They could not except the box because it was in poor condition. I stated to the clerk that the box was delivered by them that way. They stated that i should of not excepted the box. I told them That I was not home and that it was left in front of my house. UPS told me I had to take it somewhere that does packing and then they could ship it back.
So, I took the 146lbs box home and repackage the box. I than went back to UPS to have the box shipped. They weight the box and told me that the box was now just over the 150 limit and they could not take it. I can believe that They were the ones who beat the box and and I still have not been able to send box back to Fitness Quest. I am currently looking into legal services to see if they can help me with this problem.
Noemi
Wethersfield, Connecticut
U.S.A.
1 Updates & Rebuttals
Tom
Vernon,Connecticut,
U.S.A.
Yup, it sucks.
#2UPDATE EX-employee responds
Thu, June 05, 2003
I used to load and unload the 40 foot trailers in Hartford. A box like yours would be classified as "incompatibles", and loaded onto the tail of the trailer and unloaded first. In that position road spray can seep into the edges of the back door and comprimise a box's integrety. (I'm not clear if your doorway is protected by rain) With only four pounds of wiggle room you are pretty limited in solutions. I looked in our Yellow Pages and found some shipping companies around Wethersfield. If you could find a SLIGHTLY larger box to slide over the original, seal it up from the bottom, (tipping it on it's side and taping the bottom flaps) then tape the UPS Return Label to the outside (If you need a new one, call the fitness company - should be no problem)... I would call UPS for a Pick Up. (1-800-742-5877..1-800-PICKUPS) Leave it in front of your door and now it's THEIR problem. If you have to pay for return shipping you can work something out over the phone to be billed. It just might work. Good luck. It's funny their company"s named looks like "OOPS".
