- Report: #6783
Complaint Review: UPS-Jim Kelly - Nationwide
-
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UPS-Jim Kelly
Nationwide, U.S.A.
Phone:
4042
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UPS hides behind 3rd party shippers! Consumer Rip-off *REBUTTAL
I too have been ripped off by UPS. UPS hides behind 3rd party shippers! You drop off a box to be shipped. The shipping store sends it by UPS. When the package arrives the contents are broken. You call UPS. UPS says it's the shipping stores responsibility to report the incident. The shipping store says to call UPS. You're not insured the shipping company is! The shipping store is the one UPS insured. Unless the guy in the shipping store is willing to deal with the stress and time it takes to battle over insurance coverage with UPS, you can kiss your damaged merchandise goodbye!
In fact UPS won't even speak to the consumer (the person who dropped the package off at the shipping store-- you know the OWNER of the merchandise, the person that PAID the premium to begin with!). UPS' comment: We deal with the shipping store, we shouldn't even be speaking with you, your claim is with the shipping store, it's not with us! When I phoned the person at UPS' insurance company and asked her to explain why she denied the claim, she said, "I've already explained this to XXX at the shipping store, did he not relay the message? Did you not understand? I don't think I should have to explain it 3-4 different times!" I said to her, I will take this to small claims court she said, "You have no claim against us, your claim is with the shipping store." UNBELIEVABLE!!!! No Resolve! It's a WIN WIN for UPS!
I'm not finished with you UPS! I will tell this story to anyone who will listen and one day, you won't have any customers left to tell.
In fact UPS won't even speak to the consumer (the person who dropped the package off at the shipping store-- you know the OWNER of the merchandise, the person that PAID the premium to begin with!). UPS' comment: We deal with the shipping store, we shouldn't even be speaking with you, your claim is with the shipping store, it's not with us! When I phoned the person at UPS' insurance company and asked her to explain why she denied the claim, she said, "I've already explained this to XXX at the shipping store, did he not relay the message? Did you not understand? I don't think I should have to explain it 3-4 different times!" I said to her, I will take this to small claims court she said, "You have no claim against us, your claim is with the shipping store." UNBELIEVABLE!!!! No Resolve! It's a WIN WIN for UPS!
I'm not finished with you UPS! I will tell this story to anyone who will listen and one day, you won't have any customers left to tell.
1 Updates & Rebuttals
Sorry, but in my opinion your anger is misdirected
#20
Wed, September 26, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Adolph Their relationship to the company: Consumer Suggestion Rebuttal: Sorry, but in my opinion your anger is misdirected. When a package is presented to UPS for shipping (at one of their facilities) they have packaging standards that must be met, and usually quiz the customer as to the nature (including 'fragility') of the item. When a package is presented to a third party shipper, this entity: [1]Makes a profit on the shipment; [2]Is the only point at which an initial inspection and inquiry may be made on the item shipped. [3] Can also be the source of damage either through their handling of the item or acceptance of inappropriate shipments. Your 'third party shipper' IS the one with which damage claims must be made, for the reasons above. If this shipper does not accept this responsibility you will be left to twist in the wind. It makes total sense to me that UPS would not assume the responsibility in a "third party shipper" transaction. Tell your third party shipper to get of his a$ and earn some of the money he collects on shipments. If he has no type of insurance to cover such losses, tell him to pay you out of the money he saved on not having purchased insurance.
