- Report: #228260
Complaint Review: Universal Gas And Electric Corporation - Southfield Michigan
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Author Confirmed
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Universal Gas And Electric Corporation
30555 Southfield Rd Ste 440 Southfield, 48076 Michigan, U.S.A.
Phone:
877-863-2444
Web:
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Universal Gas And Electric Ripoff SCAM deceiving representatives and unhelpful customer service Southfield Michigan
A representative from this company came into our business with information on how to keep our energy and gas bills at a low cost. The representative told me that they would protect us against Consumers Energy raises our bills (rates). He showed me a chart on the increasing rates from Consumers. I was very skeptical and he assured me many times that our bills would not increase and that they were only protecting us from future increases. He seemed very friendly but turned out to be deceiving. Three months later I received our Consumers Bill will an extra lines item for $350 saying Universal Supplier Charge. I immediately called Universal Gas and Electric and explain to them that our bill was $350 extra and the rep told me otherwise. He did nothing for me and kept stating that I signed an abiding contract and if I wanted to terminate the contract it would be approxiamently $1700 for early termination. I asked to speak with upper management and he said that he was the only person who could help me ( or not help me). Therefore we are stuck with higher gas and energy bills then what we started off with - significantly higher!
The company does not back up their employees and will tell you that the only thing they can go off of is the contract. Also the representative never left me with a copy of the contract but was willing to send me one. Very horrible and expensive experience.
Lindsay
Saginaw, Michigan
U.S.A.
The company does not back up their employees and will tell you that the only thing they can go off of is the contract. Also the representative never left me with a copy of the contract but was willing to send me one. Very horrible and expensive experience.
Lindsay
Saginaw, Michigan
U.S.A.
3 Updates & Rebuttals
Tom
Wyandotte,Michigan,
U.S.A.
No extra line on gas bill because of enrollment
#2UPDATE Employee
Fri, July 04, 2008
The customer stated that he had an "extra" charge on his gas bill because of enrolling in program. When in fact the truth is that the gas cost recovery line from his utility company (the unprotected price he was paying for the actual commodity of the gas) has been removed from his bill and replaced with the "supplier charge". A protected rate that can not fluctuate for 5 years. An educated consumer, or one who wished to be educated will check and see what their gas rates have done for the last 5 years. Reasonably comparable to gasoline price increases. To see what the commodity's price is now, check out nymex.com and the natural gas prices. The customers who enrolled in the program at .99 a year ago will be pleased with their decision. Those who listened to media reports that told incorrect or half of a story and decided not to enroll might have wished they had here in the near future. I personally enrolled last year at .99 per ccf. Current as of today im over .07 cents per ccf below my utilitys price , and last i checked was almost .27 per ccf below the open market price. At some point the utility companys will have to go back to market and buy more gas, if the prices are still around 1.34 per ccf there will be some serious sticker shock on some gas bills. BTW my price will not change till the year 2012.
Pr0ject
Clio,Michigan,
U.S.A.
Universal Gas and Electric Interview.
#3Consumer Comment
Wed, March 12, 2008
I have an interview setup for tomorrow at noon. After i told the lady on the phone (Jen at 248 594 2341) Yes i would be interested in an interview.. i heard the same ol "We do ask that you dress professionally, no jeans" etc. Oh my god a flashback to the 2 bad months working under Innovage. Well i will not be going to the interview. Been there, Done that. Interview is at noon tomorrow in saginaw (saw an ad for Flint, not saginaw) at 3995 fashion square blvd, saginaw michigan. Anyone want to take my place?
Helpfulhint
Southfield,Michigan,
U.S.A.
Constructive Response
#4Consumer Comment
Tue, January 22, 2008
I came across this, and many other, complaints about universal gas and electric while researching the company. My intentions were to get some background on a potential new employer, and I have to admit I've been appalled at the number of incidents involving said company, every one of which follows the same basic sequence of events. I furthered my scope of investigation and found an interesting lawsuit filed against u g&e. I give a link to the complaint here, http://efile.mpsc.cis.state.mi.us/efile/docs/15426/0001.pdf It is interesting to note count II on page four and maybe this could provide a basis for a group of residential consumers, who lack the resources of a company, to get together and file their own suit and hopefully put an end to the preying practices of this pseudo-company. We all can agree their practices are deplorable. note: information about the suit was found at http://efile.mpsc.cis.state.mi.us/efile/viewcase.php?casenum=15426 Hope this helps or at the very least eases the pain of being fleeced.
