- Report: #123618
Complaint Review: UNITED STATES POSTAL SERVICE USPS - BROOKLYN New York
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UNITED STATES POSTAL SERVICE USPS
6618 20th Ave BROOKLYN, 11204 New York, U.S.A.
Phone:
800-ASK-USPS
Web:
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UNITED STATES POSTAL SERVICE USPS ripoff Leaves Package in Apt Lobby and Gets Stolen BROOKLYN New York
*UPDATE Employee: Your carrier is responsible to replace it.
*UPDATE Employee: leaving package in lobby
*Consumer Comment: Cost those theiving bastards several hundred dollars in business.
*Consumer Comment: That iis typical of the USPS carriers..
*Author of original report: Situation Resolved by Buy.com
Just this past week, I decided to check on my the status of my buy.com order, which was sent via USPS Mail with delivery confirmation. Much to my surprise, the package was supposedly deliverd two days earlier on the 14th, it was the 16th.
So, I immediately went to my local post office and they took down my information and the tracking number to investigate. They told me they would get back to me, once they figure out who delivered the package (based upon some code used in the tracking).
Well, the next day our mailman came and knocked on my 3rd floor apartment door and stated that she left it in the apartment lobby, even though I was not home. She did state that she saw a couple of people look at the package, and that there was construction workers walking in and out of the building; but didnt see anyone take it. But, there is nothing else she can do. I was like there is a sign that clearly states do not leave packages unattended. I also told her that our previous mailman always left notices to pick up the package at the post office, which is 1 block away.
I tried resolving this with buy.com and they won't send me a replacement since it was supposedly delivered. And the USPS, won't reimburse me for the lost package, since in their eyes it was delieverd, even though they acknowledge the package should not have been left in the apartment hallway. So, now I am out a $60 DVD set and more importantly the money for an item I don't have. I am hoping I can take some action with protection provided by using a credit card, but it is highly unlikely.
The USPS should take responsibility and either pay buy.com for their loss in sending me another set or refund my money. I am boycotting sending all packages via USPS, besides FEDEX ground is cheaper and insurance (up to 100) is included.
Sincerely,
Kenneth
brooklyn, New York
U.S.A.
So, I immediately went to my local post office and they took down my information and the tracking number to investigate. They told me they would get back to me, once they figure out who delivered the package (based upon some code used in the tracking).
Well, the next day our mailman came and knocked on my 3rd floor apartment door and stated that she left it in the apartment lobby, even though I was not home. She did state that she saw a couple of people look at the package, and that there was construction workers walking in and out of the building; but didnt see anyone take it. But, there is nothing else she can do. I was like there is a sign that clearly states do not leave packages unattended. I also told her that our previous mailman always left notices to pick up the package at the post office, which is 1 block away.
I tried resolving this with buy.com and they won't send me a replacement since it was supposedly delivered. And the USPS, won't reimburse me for the lost package, since in their eyes it was delieverd, even though they acknowledge the package should not have been left in the apartment hallway. So, now I am out a $60 DVD set and more importantly the money for an item I don't have. I am hoping I can take some action with protection provided by using a credit card, but it is highly unlikely.
The USPS should take responsibility and either pay buy.com for their loss in sending me another set or refund my money. I am boycotting sending all packages via USPS, besides FEDEX ground is cheaper and insurance (up to 100) is included.
Sincerely,
Kenneth
brooklyn, New York
U.S.A.
5 Updates & Rebuttals
Nancy
Steilacoom,Washington,
U.S.A.
That iis typical of the USPS carriers..
#2Consumer Comment
Mon, February 21, 2005
Janice, That iis typical of the USPS carriers, can't even get a persons name right. How many people's mail do you also get wrong? His name is James not Greg. and Kenneth was the initial complaintant.
Cory
San Antonio,Texas,
U.S.A.
Cost those theiving bastards several hundred dollars in business.
#3Consumer Comment
Mon, February 21, 2005
I mailed the insured package($200) to Houston the day after Thanksgiving. Following Monday it arrives at the customer's house, sliced open with the item removed and resealed. Called that 1-800 number to file a complaint, got a complaint number and someone from the po was suppose to call me back in 24 HOURS. BS, month and a half go by and I've called the local station and got one set of directions on how to file. Go to the po web site and get a different set of directions on how to file and what form to file. 2/17/05, appox 2.5 months later, I take the form into the local station, where the package was mailed from, speak with the clerk who handles the claims, who tells me I have the wrong forms and the customer who received the EMPTY package should have gone to her local station and started the process. What a line of BS. Now, 2.5 months later, I have to call the customer back and have her go to her station and start the claim. By the f.....g way, over the Xmas season I sent out over a dozen packages FedEx. Cost those theiving bastards several hundred dollars in business. I told you about the po clerk here in SA who got busted. He was putting preprinted labels, with his name and home address, over the top of the original labels, so the packages would be delivered to his house. An honest postal worker turned him in to the postal inspectors, can we say reward. So watch out about mailing stuff with the usps. And these guys want MORE money, higher fees. I don't think so.
Kenneth
brooklyn,New York,
U.S.A.
Situation Resolved by Buy.com
#4Author of original report
Sun, February 20, 2005
Well even though the carrier agreed that she made a mistake leaving the package in the lobby, since it never had the "leave if no response", she was willing to pay for it. I told her the cost, however, by the time I saw her again, Buy.com decided that they were honoring the claim and sent me a replacement. Great customer service on Buy.com's part.
Janice
Cape Coral,Florida,
U.S.A.
leaving package in lobby
#5UPDATE Employee
Sun, February 20, 2005
greg or whoever you are that works for the post office. did you ask if it said on the package carrier leave if no response? many of themn do now adays. i am a postal employee also. for 17 years.
James
Granger,Indiana,
U.S.A.
Your carrier is responsible to replace it.
#6UPDATE Employee
Mon, January 03, 2005
Your carrier and PO are wrong. I work for the postal service. We as carriers have to have written permision to leave packages at peoples houses/apartments. If we leave a package and we do not have permission to leave it and the package shows up missing, the carrier is responsible to replace the item or pay for it. I would go to your po and raise this issue with them. If hat does not work call someone hogher up in the ranks. If you call 1-800-ASK-USPS you can leave a complaint. This gets filed with your po and with the district your post office is in. Your old carrier did the right thing by leaving a 3849 to tell you the package will be at the po. I will check on this more on monday 1/3 to see if i can find you more info.
