- Report: #1491693
Complaint Review: United Airlines - Houston Texas
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United Airlines
609 Main Street 18th Floor Houston, 77002 Texas, United States
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United Airlines They deceived us. Houston Texas
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Our son has cerebral palsy, he needs a wheelchair to get around. United Airlines had changed their return itinerary without allowing extra time for my son & my husband to make their connection.
My husband & son traveled to Wyoming in May if 2018, our son suffered an accident at the airport.
Elaine Clark from United Airlines claims analyst, risk management called me. During that conversation she told me that United Airlines fell bad for what we were going through, they wanted to help to offset the financial burden we would suffered by what our insurance wouldn't cover. Elaine told me that United Airlines wanted to reimburse us what we would get stuck paying out of pocket.
I wholeheartedly believed what she said. She even told me to send her receipts of the medical bills we were getting from our son's medical treatments. I emailed her some, she replied I received them thank you. Later on she told me that Misty Barron would be handling my son's injury claim. Misty sent me an email on Nov. 9, 2018 to introduce herself. She emailed me again on Feb. 1, 2019, she said she would like to set up a time for us to discuss my son's personal injury claim with United. She asked me to let her know what would be a good time for us to talk. I replied that I was available anytime.
It's Feb. 13, 2020, and I'm still waiting for Misty or someone from United Airlines to uphold their promise to help us. I'd told Elaine & Misty that our son was going to need invisalign to fix his teeth & bite. I'd told Elaine that the orthodontist office was offering a discount of $456.00 - [otherwise it would end up costing $5,700.00 instead of $5,244.00] - if we paid cash for the entire treatment.
We ended using our savings to have our son's teeth treatment because we trusted what Elaine told me.
We've been patient & understanding, but now we're frustrated because United Airlines has not only deceived us, they've played with our emotions, we trusted them, we never thought they would do us wrong, we were wrong.
It's cruel for them to make us believe they were going to cover our son's medical bills that our insurance didn't cover for, they tricked us into believing they would so we wouldn't file a complaint with the appreciate organizations, they made sure to let the time run out so we wouldn't be able to file any complaints, I'd assured Elaine that we're not going to suit them, that we're not like that, I also told her that we appreciate United Airlines offer to pay for the medical bills.
All we want is for United Airlines to uphold their deal made to us. We're still waiting for them to do the right thing.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Claim?
#2Consumer Comment
Fri, February 14, 2020
Based on what you posted from them it sounds like you "assumed" that they would just pay what ever claim you give them. That is not how it generally works, and nothing you posted showed that they said they would pay anything you ask.
As for the accident, why bring out things such as his disability and leave out things such as the details of the accident? How did this change of itinerary cause your son to get injured?
I'd assured Elaine that we're not going to suit them,
- That was a very stupid statement to make. Even if what you are saying is 100% true, you have just turned yourself into the perverbial "doormat". You may not want to sue, but if you feel that they should pay this claim that is exactly what you may have to do. However, you will then have to show why they are negligent and responsible for the cost. Just changing an itinerary may not meet this standard.
