• Report:  #1501215

Complaint Review: United Airlines - Chicago IL

Reported By:
Onur - Istanbul, Turkey

United Airlines
PO Box 6449 Chicago, 60680 IL, United States
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The reason I am writing this message is that I bought a plane ticket to visit the United States and the flight was canceled due to the covid-19 pandemic. Even though this is not my fault, I still haven't got my money back from the Company.   

The plane ticket that I bought was scheduled for the 23rd of May 2020. I talked to the United Airlines customer service/refund department on May 22, 2020. I was told to wait 30 days for a refund.

I waited more than 30 days but unfortunately, nothing reached to my bank account.  Afterwards, they told me that this payment will be made within 45 days because this is an international transaction and United’s local office needs to make the payment in Turkish currency.

It's now been over 120 days and I still haven't received anything.  Every time I call or e-mail, they apologized and tell me to be patient. Worst of all, they can no longer give me any timeline for this payment to be completed. This becoming so annoying and it’s not fair at all. 

When you think about it, it has been over 5 months since May, and I think this does not suit a big company like United. As a customer, United Airlines made me very aggrieved. Since I followed all the necessary procedures, and the flight was canceled due to the pandemic, I don’t think nothing is my fault in this process.

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