- Report: #74630
Complaint Review: United Air Comfort - Ft. Lauderdale Florida
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Author Not Confirmed
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United Air Comfort
5821 N. Andrews Way Ft. Lauderdale, 33309 Florida, U.S.A.
Phone:
800-725-1532
Web:
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United Air Comfort, Inc. deceived and exploited Ft. Lauderdale Florida
*UPDATE EX-employee responds: The truth from an ex employee, this poor excuse for a company
*UPDATE EX-employee responds: The truth from an ex employee, this poor excuse for a company
*UPDATE EX-employee responds: The truth from an ex employee, this poor excuse for a company
*UPDATE EX-employee responds: The truth from an ex employee, this poor excuse for a company
I had trouble with my furnace last year and had United Air Comfort come out and do their $49 whole house cleaning. I also had them spray a sanitizer into my ducts for an additional $35 which is supposed to kill any growing molds that might be in there. They recommended a tune-up which cost me another $19. There is an access fee of $3.00, whatever that is. I'm now $106 in the hole.
After all of the above is done, I was told that I needed to have further work performed including cleaning blower motor and housing (apply oil). This ran me $250 just for the blower.
I then needed my burner heat exchange and flue cleaned (heavy white ash depositing). This ran me another $175.
No, they weren't done yet. The readings on my transformer were incorrect and I needed a new one. This cost me $145. After all this I was told that I was set for at least another 5 years.
So I now have $145 in parts and $425 labor. Well, eleven months later, my furnace stops working. Not even a whole year has gone by yet. My blower motor has gone out and now I have to replace it at a cost of $176.84 for the part and $185 for labor and travel charge. There's another $361.84 invested into my furnace.
Why didn't United Air Comfort replace my blower motor the first time I had my furnace serviced at a cost of $176.84 instead of charging me $250 to take it apart and clean it up. Between having my furnace serviced by United Air and another heating and cooling company to replace the blower motor, which should have never stopped working in the first place, I have spent $1037.84.
I was told by the second company that I could have bought a new furnace for around $1000 (installed). I was also told that a transformer should run only around $45, not $145, like United Air charged me.
Cleaning the burner heat exchange and flue are also a service already included at no additional charge in most heating and cooling companies tuneup services. Why was I charged an additional $175 for this?
I tried to get a hold of them and was disconnected several times with no luck. I had to use the recent ad in the paper which advertises a whole house cleaning now at $29 and a tuneup still at $19. The receptionist told me that I would have to talk to a technician about my blower motor not working, but that most likely I would have to pay for a new one. It was Saturday and they couldn't even come out until Tuesday. I have a cold house with two children, but I guess this doesn't matter, I'll have to wait.
Why was I told that my furnace was good for at least another five years and not even a year has gone by before I've encountered a problem and have to cough up another $361.84. I had already spent $676 with United Air Comfort last January to repair my furnace and should not have to be dropping more money out of my pocket to fix it again eleven months down the road.
I guess the best thing to do is get any promises they make you in writing if you can! Also, get a second opinion because, apparently according to another heating company, United Air is charging additional fees for cleaning services that should already be included in the tuneup. They also say that United Air is overcharging on parts.
I felt I have been ripped off and mislead by United Air Comfort.
I wish there was more I could do to make the public aware before they come to their home and steal their hard earned money. How can the people at the newspaper run their ads knowing that this is going on! They run their ad for $29, but in the end they are out to get you for everything they can with no restituiton if you are owed it.
Thank you for letting me vent my anger, I hope some good becomes of this.
Bob
Portland, Oregon
U.S.A.
After all of the above is done, I was told that I needed to have further work performed including cleaning blower motor and housing (apply oil). This ran me $250 just for the blower.
I then needed my burner heat exchange and flue cleaned (heavy white ash depositing). This ran me another $175.
No, they weren't done yet. The readings on my transformer were incorrect and I needed a new one. This cost me $145. After all this I was told that I was set for at least another 5 years.
So I now have $145 in parts and $425 labor. Well, eleven months later, my furnace stops working. Not even a whole year has gone by yet. My blower motor has gone out and now I have to replace it at a cost of $176.84 for the part and $185 for labor and travel charge. There's another $361.84 invested into my furnace.
Why didn't United Air Comfort replace my blower motor the first time I had my furnace serviced at a cost of $176.84 instead of charging me $250 to take it apart and clean it up. Between having my furnace serviced by United Air and another heating and cooling company to replace the blower motor, which should have never stopped working in the first place, I have spent $1037.84.
I was told by the second company that I could have bought a new furnace for around $1000 (installed). I was also told that a transformer should run only around $45, not $145, like United Air charged me.
Cleaning the burner heat exchange and flue are also a service already included at no additional charge in most heating and cooling companies tuneup services. Why was I charged an additional $175 for this?
I tried to get a hold of them and was disconnected several times with no luck. I had to use the recent ad in the paper which advertises a whole house cleaning now at $29 and a tuneup still at $19. The receptionist told me that I would have to talk to a technician about my blower motor not working, but that most likely I would have to pay for a new one. It was Saturday and they couldn't even come out until Tuesday. I have a cold house with two children, but I guess this doesn't matter, I'll have to wait.
Why was I told that my furnace was good for at least another five years and not even a year has gone by before I've encountered a problem and have to cough up another $361.84. I had already spent $676 with United Air Comfort last January to repair my furnace and should not have to be dropping more money out of my pocket to fix it again eleven months down the road.
I guess the best thing to do is get any promises they make you in writing if you can! Also, get a second opinion because, apparently according to another heating company, United Air is charging additional fees for cleaning services that should already be included in the tuneup. They also say that United Air is overcharging on parts.
I felt I have been ripped off and mislead by United Air Comfort.
I wish there was more I could do to make the public aware before they come to their home and steal their hard earned money. How can the people at the newspaper run their ads knowing that this is going on! They run their ad for $29, but in the end they are out to get you for everything they can with no restituiton if you are owed it.
Thank you for letting me vent my anger, I hope some good becomes of this.
Bob
Portland, Oregon
U.S.A.
4 Updates & Rebuttals
Andrew
Rochester,Michigan,
U.S.A.
The truth from an ex employee, this poor excuse for a company
#2UPDATE EX-employee responds
Sat, January 31, 2004
ok here are the facts, i am an ex employee, i could not find anybody in this company who knew what they were really doing, the only thing they were good at was thinking of new ways to rip costomers off, iv seen it all, such as an employee laying a couple wires behind the circuit board of a furnace that ran to his laptop computer, the wires wernt hooked up to anything of course, but he had downloaded some kind of meter program off the internet for show purposes on his screen, that made the unsuspecting customer believe he was doing a diagnostic, let me just say for those who dont know, there is no such thing as a computer generated diagnostic for funaces or air conditioners, another tactic iv seen was an eployee useing a metal stud finder on a furnace also for show puposes, of course the stud finder is going to beep when it touches anything metal, so then when it does that just set up the scam artist for an excuse to indicate a problem also to an unsuspecting customer. i worked at this poor excuse for a company for a month, i didnt make even enough money to drive my truck to the the peoples homes they sent me to, i am not kidding when i say that i drove over 1000 miles a week, without reinbursment, so even the employees got a shady deal, not to metion the other expences they charged us for, such as chemicals, and parts, now i didnt make any money there because i didnt have the heart to rip good people off, as a matter of fact i do have military training in heating and cooling, it took 3 moths of intensive training to get a decent grasp of this proffesion, united air comfort seemed to believe it took only 2 days to train there inexperienced employees that were hired off the street with no backround in any kind of mechanical systems, and just to set the record strait i was fixing peoples air comfort systems for reasonable prices so i take no credit for what these other scam artists do, i now feel better that people are aware of the deception this company promotes to there employees. to sum it all up, this company should never be considered to do any kind of work in anybodys home.
Andrew
Rochester,Michigan,
U.S.A.
The truth from an ex employee, this poor excuse for a company
#3UPDATE EX-employee responds
Sat, January 31, 2004
ok here are the facts, i am an ex employee, i could not find anybody in this company who knew what they were really doing, the only thing they were good at was thinking of new ways to rip costomers off, iv seen it all, such as an employee laying a couple wires behind the circuit board of a furnace that ran to his laptop computer, the wires wernt hooked up to anything of course, but he had downloaded some kind of meter program off the internet for show purposes on his screen, that made the unsuspecting customer believe he was doing a diagnostic, let me just say for those who dont know, there is no such thing as a computer generated diagnostic for funaces or air conditioners, another tactic iv seen was an eployee useing a metal stud finder on a furnace also for show puposes, of course the stud finder is going to beep when it touches anything metal, so then when it does that just set up the scam artist for an excuse to indicate a problem also to an unsuspecting customer. i worked at this poor excuse for a company for a month, i didnt make even enough money to drive my truck to the the peoples homes they sent me to, i am not kidding when i say that i drove over 1000 miles a week, without reinbursment, so even the employees got a shady deal, not to metion the other expences they charged us for, such as chemicals, and parts, now i didnt make any money there because i didnt have the heart to rip good people off, as a matter of fact i do have military training in heating and cooling, it took 3 moths of intensive training to get a decent grasp of this proffesion, united air comfort seemed to believe it took only 2 days to train there inexperienced employees that were hired off the street with no backround in any kind of mechanical systems, and just to set the record strait i was fixing peoples air comfort systems for reasonable prices so i take no credit for what these other scam artists do, i now feel better that people are aware of the deception this company promotes to there employees. to sum it all up, this company should never be considered to do any kind of work in anybodys home.
Andrew
Rochester,Michigan,
U.S.A.
The truth from an ex employee, this poor excuse for a company
#4UPDATE EX-employee responds
Sat, January 31, 2004
ok here are the facts, i am an ex employee, i could not find anybody in this company who knew what they were really doing, the only thing they were good at was thinking of new ways to rip costomers off, iv seen it all, such as an employee laying a couple wires behind the circuit board of a furnace that ran to his laptop computer, the wires wernt hooked up to anything of course, but he had downloaded some kind of meter program off the internet for show purposes on his screen, that made the unsuspecting customer believe he was doing a diagnostic, let me just say for those who dont know, there is no such thing as a computer generated diagnostic for funaces or air conditioners, another tactic iv seen was an eployee useing a metal stud finder on a furnace also for show puposes, of course the stud finder is going to beep when it touches anything metal, so then when it does that just set up the scam artist for an excuse to indicate a problem also to an unsuspecting customer. i worked at this poor excuse for a company for a month, i didnt make even enough money to drive my truck to the the peoples homes they sent me to, i am not kidding when i say that i drove over 1000 miles a week, without reinbursment, so even the employees got a shady deal, not to metion the other expences they charged us for, such as chemicals, and parts, now i didnt make any money there because i didnt have the heart to rip good people off, as a matter of fact i do have military training in heating and cooling, it took 3 moths of intensive training to get a decent grasp of this proffesion, united air comfort seemed to believe it took only 2 days to train there inexperienced employees that were hired off the street with no backround in any kind of mechanical systems, and just to set the record strait i was fixing peoples air comfort systems for reasonable prices so i take no credit for what these other scam artists do, i now feel better that people are aware of the deception this company promotes to there employees. to sum it all up, this company should never be considered to do any kind of work in anybodys home.
Andrew
Rochester,Michigan,
U.S.A.
The truth from an ex employee, this poor excuse for a company
#5UPDATE EX-employee responds
Sat, January 31, 2004
ok here are the facts, i am an ex employee, i could not find anybody in this company who knew what they were really doing, the only thing they were good at was thinking of new ways to rip costomers off, iv seen it all, such as an employee laying a couple wires behind the circuit board of a furnace that ran to his laptop computer, the wires wernt hooked up to anything of course, but he had downloaded some kind of meter program off the internet for show purposes on his screen, that made the unsuspecting customer believe he was doing a diagnostic, let me just say for those who dont know, there is no such thing as a computer generated diagnostic for funaces or air conditioners, another tactic iv seen was an eployee useing a metal stud finder on a furnace also for show puposes, of course the stud finder is going to beep when it touches anything metal, so then when it does that just set up the scam artist for an excuse to indicate a problem also to an unsuspecting customer. i worked at this poor excuse for a company for a month, i didnt make even enough money to drive my truck to the the peoples homes they sent me to, i am not kidding when i say that i drove over 1000 miles a week, without reinbursment, so even the employees got a shady deal, not to metion the other expences they charged us for, such as chemicals, and parts, now i didnt make any money there because i didnt have the heart to rip good people off, as a matter of fact i do have military training in heating and cooling, it took 3 moths of intensive training to get a decent grasp of this proffesion, united air comfort seemed to believe it took only 2 days to train there inexperienced employees that were hired off the street with no backround in any kind of mechanical systems, and just to set the record strait i was fixing peoples air comfort systems for reasonable prices so i take no credit for what these other scam artists do, i now feel better that people are aware of the deception this company promotes to there employees. to sum it all up, this company should never be considered to do any kind of work in anybodys home.
