Mon, March 03, 2003
Dear consumers, I have been reading quite a few of the letters sent to the rip-off report. I understand that in the heat of passion people get angry and write off the cuff, but in instances where you, the consumer, are writing a negative claim to a corporation special care should be given to grammar and content. Customer care departments will most likely shove your paperwork to the bottom of the file if you have not taken the time and effort to sound at least semi-intelligent. The more time you take, the more time they will take. Make them sweat. Proofread everything several times and even have someone else double-check your paper for errors. Trust me. The same person can write one letter with several mistakes and write another one perfectly and I guarantee that the second more accurate letter will receive a response. Most of the complaints above have been so illegible that I almost don't understand them. Please follow these rules. I have and I have received nothing but follow through from my corporate complaints. Yours truly, A happy customer
Tue, February 25, 2003
I know how you feel!!! I am having a huge debate with U-Haul as we speak, what happen was I went in to rent a U-Haul put my credit card down to hold it and left, when I came back I found out U Haul had released the truck to my roomates friends who were unlicesened driver and did not have permission to take the truck. These people ended up keeping the truck for 8 days and I was told I had to pay the bill of $510.00. Not only that when U-haul said they were going to bill me they said they would send my credit card and I never recieved either. Now 4 months later I recieved a past due notice but still not credit card. Also the day I went to get the U-haul the girl at the counter asked for my Driver's license, credit card and social security card as a second form of idenification. I however did not feel comfortable with giving my ss card so I did not but i find it hard to believe it is standard proceedure to ask for a person's ss card for a form of idenification. To me it sounds like conspiricy to committ identity theft. So now I am trying to fight the $ 510.00 charge and locate me missing credit card. if anyone has any suggesstions please post your info below so everyone will know...