- Report: #1202732
Complaint Review: Travelocity.com - Internet
Reported By:
Florida Traveler -
New Smyrna Beach, Florida,
Submitted:
Updated:
-
Author Confirmed
Why?
Travelocity.com
Internet, USA
Phone:
877-290-5485
Web:
www.Travelocity.com
Categories:
Business Rating:
(0)
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Travelocity.com Change your ticket and get charged $300 re-booking fee which can only be paid by credit card and not by accumulated credit Internet
I booked a round trip flight from Orlando, Florida, to London, England, in December 2014, for a trip in April. I booked way before the terror attacks in Paris. Watching the news made me think about traveling abroad, so I cancelled my trip. Travelocity told me that I could not get back the $1321 I spent on the ticket. I thought, okay, I have a large credit with United Airlines.
I decided to book a trip to Washington, D.C. Our nation's capital seems like a safer place to travel. So, I called Travelocity to book as I couldn't do the re-booking on-line. I had to make a call. The first agent I spoke with told me that since I was doing a re-booking, I would have to pay about $100 or $200 rebooking fee. They she said I had to speak with the "Credit Department" since I had a credit with United Airlines. I spoke to a second Travelocity agent who told me that the fee to rebook a flight would be $300. So, the $208 round trip from Orlando Florida to Washington DC would cost $508. And, to top it off, the $300 rebooking fee could not be taken out of the $1321 credit I have with United. I decided to not take a trip to DC because I cannot afford to take on a $300 re-booking fee on my credit card. So, I have a $1321 credit that is good for a year and I will be charged $300 to make a rebooking. Oh, the silver lining? I won't be charged for a second booking.
Don't think about getting the so-called "Total Protection Plan" for $87. That is a rip off as well. Doesn't cover anything except medical issues, and you really need to read the fine print. What I find interesting is that under General Plan Exclusions, the insurance company will not pay for any loss caused by or incurred resulting from:
normal pregnancy; declared or undeclared war, or any act of war; service in the armed forces of any country; business contractual or education obligations... a loss that results from an illness, dicease or other condition...
Wow, service in the armed forces?! You have got to be kidding. So, a service member who has some time off, books a flight through Travelocity, then gets called back to service and loses all that money. Nice.
