• Report:  #1196625

Complaint Review: Toys R Us - Nationwide

Reported By:
MK13 - PG , Virginia,

Toys R Us
Nationwide, USA
Tell us has your experience with this business or person been good? What's this?

 Toys R Us should not be in the toy business. They will lead you to believe that items our little children have asked for are on their way. This keeps you from shopping somewhere else. My neice asked for Elsa the Frozen doll. My area Wal-Mart was out. They located one in a nearby town. While waiting for them to locate I found it at Toys R Us and ordered it on 12-12-14. They said it was in stock and I would get it in time for Christmas. Today I get an Email from Toys RUs that the Elsa Doll is now out of stock and it will be back in stock in January. 12-19-14 I don't need her doll in January... She thinks she getting it for Christmas! What makes this worse she just had brain surgery. How can a Toy company do this? I wished I would have just got the doll from Walking-Mart. I have ordered 90% of my Christmas online and this is the only store that pulled this on me. Do they say it's in stock just to keep you from shopping somewhere else? Then they wait to notify you that it's out of stock when it's too late to get it from somewhere else. The child still wants the toy. Do people still buy it from them? This way they are doing business for January when the items are back in stock. What a scam... I am telling you they are thinking profit and making their numbers. What am I going to do now? I trusted Toys R Us and they lied to me and now a child who just had brain surgery will not get her doll! Shame on you Toys R Us Do not trust Toys R Us with your children's, Grandchildrens Christmas presents. You will be just like me and others that I have now read about not getting their Toys R Us orders that were told they were in stock and on their way... Just to find out that they never had them to begin with.

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