- Report: #158303
Complaint Review: Toyota Of Glendale - Glendale California
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Toyota Of Glendale
1260 S. Brand Blvd. Glendale, Ca 91204 Glendale, 91204 California, U.S.A.
Phone:
818-244-4196
Web:
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Toyota Of Glendale DIAGNOSED WRONG UNABLE TO FIX AT THAT TIME WENT ELSEWHERE AND HAD PART REPLACED AND HAD SAME PROBLEM Glendale California
I went to toyota of glendale after i had a tune-up done on my car. i told them that the car was stubling and hesitating at times but mainly when i trying to go faster.
they charged me $80.00 for a diagnose. they told me that i needed to relace the engine ignitor which they did not have at this time (it was a friday-8/5/05), they would not be able to get the part till tuesday. i was not able to wait as i had to work on that day. and that the part would cost about $325.00.
so i went to other auto and told them what toyota said that i needed done on my car and they said they could replace this part the next morning for me at the cost of part $220.00, and labor of $37.50.
so i told them i would have them do it as toyota said that i needed the part replaced. and that they could do it faster and cheaper that toyota said they could do it.
so saturday morning on 8/6/05, i replaced the part and the car seemed to run better, but then i got on the freeway and it started to do the same thing and i was getting mad.
so i talked the guys at work and was told that the part i had replaced was wrong that my car would not have ran if it was that part. so i went to a shop one of the guys recommened that would not ripp me off. and found out that the problem was that i had put in the wrong spark plugs and had them replaced and the car ran fine and has sence then.
i went back to toyota and they told me sorry we can refund me the $80.00 but that i had the work done somewere else that they would not refund me the $275.65 that i paid to pepboys as they didn't do the work.
i feel that this is wrong as i would not have had the work done there if they had the part at toyota i would have had the work done at toyota at that time.
I feel THAT TOYOTA should have given me the money back that i had to pay out as it was there diagnoses that was wrong as i would not have had the part replaced if they hadn't told me that was a bad part.
i feel that i was ripped off by them because i was just doing what they said that need to be done to fix my car.........
Laura
sun valley, California
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
they charged me $80.00 for a diagnose. they told me that i needed to relace the engine ignitor which they did not have at this time (it was a friday-8/5/05), they would not be able to get the part till tuesday. i was not able to wait as i had to work on that day. and that the part would cost about $325.00.
so i went to other auto and told them what toyota said that i needed done on my car and they said they could replace this part the next morning for me at the cost of part $220.00, and labor of $37.50.
so i told them i would have them do it as toyota said that i needed the part replaced. and that they could do it faster and cheaper that toyota said they could do it.
so saturday morning on 8/6/05, i replaced the part and the car seemed to run better, but then i got on the freeway and it started to do the same thing and i was getting mad.
so i talked the guys at work and was told that the part i had replaced was wrong that my car would not have ran if it was that part. so i went to a shop one of the guys recommened that would not ripp me off. and found out that the problem was that i had put in the wrong spark plugs and had them replaced and the car ran fine and has sence then.
i went back to toyota and they told me sorry we can refund me the $80.00 but that i had the work done somewere else that they would not refund me the $275.65 that i paid to pepboys as they didn't do the work.
i feel that this is wrong as i would not have had the work done there if they had the part at toyota i would have had the work done at toyota at that time.
I feel THAT TOYOTA should have given me the money back that i had to pay out as it was there diagnoses that was wrong as i would not have had the part replaced if they hadn't told me that was a bad part.
i feel that i was ripped off by them because i was just doing what they said that need to be done to fix my car.........
Laura
sun valley, California
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Robert
Jacksonville,Florida,
U.S.A.
Toyota is being more than fair
#2Consumer Suggestion
Mon, September 26, 2005
They are willing to reimburse you the $80 you piad them. That is ALL they are going to do, not that they have to. You should always have the same shop diagnose and repair. ALWAYS! You paid another shop to do the work. That shop simply did as you requested, so they will not refund your money either. You went to Pep Boys because they are CHEAP, no other reason. You even admit to the "CHEAPer" motivating your choice. Nobody goes to Pep Boys or WalMArt because they have good mechanics. You should have had the Toyota dealership do the work, or PAID the shop that did the work to diagnose the problem. Having both the diagnosis and the repair done at the same shop gives you the advantage if the repair is not correct. As it is, you are out the $275.65 you paid to the CHEAPer shop. I get people all the time, come in and insist the "repair" they want done, is what they need. 90% of the time, it just puts money in my pocket. I always recommend they pay me my $45 diagnostic fee to be sure what they really need, but few want to pay it. They went to AutoZone and got it diagnosed for FREE, so that must be a good diagnosis. That same 90% then complain to me because I didn't fix the problem that THEY didn't want to pay me to check. It's rediculous. Take this as a lesson learned, but only if you learned your lesson.
Nate
Malibu,California,
U.S.A.
Your position is wrong
#3Consumer Comment
Mon, September 26, 2005
So let's make sure we get this correct. You say that because the Toyota dealer misdiagnosed your problem, you should get the diagnosis charge refunded. That seems fair enough. Toyota was very considerate to do that for you based upon another shop's word. But now you expect Toyota to reimburse you for a repair that you had done elsewhere? Whether you needed it or not, your car has a new ignitor in it. There is no ripoff here. You took the car to the other shop and told them to replace the ignitor. You did not tell the other shop to diagnose the problem. If the Toyota dealer had replaced the ignitor and then refused to give you a refund when it didn't fix the problem, that would be a ripoff. If Toyota refunds you what you paid another shop to do, then you get a new ignitor for free right? You are just another person who gets the problem diagnosed, then goes elsewhere to get it cheaper. Toyota did not perform the work, therefore you have no case. The fact that they refunded the diagnosis was more than enough.
