Complaint Review: total merchant services - Nationwide

This merchant services does not fairly give you a transparent view of their charges. They quote you a rate that they add on to the standard visa or master card rate. However they do not tell you what rate they are using for the various card normal rates. They can later add in any rate they wish for Visa and MasterCard ending up with a much higher rate than if you look at the normal rates of visa and master card.

If you are a new e-commerce business they are quick to jump all over you and call you a high risk and refuse to deposit your money that our clients have agreed to be charged . We use a virtual terminal where all of our charges to our clients are recorded and we explain on tape all our charges up front and receive the client's permission. We have packages to choose from 925 up to 1500 USD for website development and virtual office services.

Their risk department stopped transfer our contracts to our bank account asking for written invoices for four specific people because they were all the same price. We also had applied for a high risk account because we are so new we do not have the long term reputations that other companies have had to build up our reputation although my credit card services record with other merchant services has been great over 15 years . So far twenty charges have been made for contracts that were were signed and charges on their credit card recorded to prove the customer was in agreement. We have same charges because we sell packages at the same rates so why would the charges not be similar.

After complaints from the third party that signed us up with them, they approved all the transactions but said they would not pay us the funds for 3 months. How can we start building websites and advertising for the biggest selling season with no money for three months. This company is not new business friendly. They are vengeful after our third party vendor asked why they were doing this. Now instead of four accounts requested they are asking for all contracts to be sent and explained to them. We are insulted that we are assumed fraudulent until proven innocent. To date we have one requested return to which we have not had time to reply and they are justifying this for holding all of our contact charges.

We are losing clients left and right and they could not care the least. They are just a vengeful company. We will find other card services in the mean time and then will collect our twenty payments in three months. Because of their actions on withholding, clients will soon be asking for their money back because we can not fulfil our contracts on time. This company then uses these lost contracts and requested refunds to justified their actions that killed our business.

Do not use them . They are not upfront with their fee schedules. Of course they have deducted their fees for the past money. If they won't pay us my should they pay themselves? My advice is to stay far from this merchant service company. They will kill your new business within a month.