- Report: #1258741
Complaint Review: Total Merchant Services - Nationwide
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Author Not Confirmed
Why?
Total Merchant Services
Nationwide, USA
Phone:
(855) 839-7277
Web:
groovv.com
Categories:
Business Rating:
(0)
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Total Merchant Services Groovv Sales rep lied about cancelling activation fee and installation fee.Toledo, Ohio Nationwide
We also paid for a 2nd tablet we never received yet were still charged for, and continuing to be charged monthly for. After 8-9 calls in 2 weeks customer support has done literally nothing to refund the fees charged, even after a 3 way call with the sales rep admitting he told us there was no activation or installation fee and that we had never received a 2nd tablet. After the first attempted charge that overdrafted our bank account (charging us more fees we had to pay off), they then took all of the money from the first credit card transaction we processed. ($140) This money was going to order parts for a customer who we are now in the process of making amends with. 1 week later, 3 more calls, and 2 emails to customer service and we are still no further along, and no money has been refunded. If I do not receive compensation soon I will likely sell their POS tablet, card swiper, receipt printer, and cash drawer on the secondhand market just to cover the ~$500 in extra expenses they have made us incur. COMPLETE SCAM AND HORRIBLE CUSTOMER SERVICE! Bank will not cancel transaction, and nowhere in Terms of Service contract were these prices ever mentioned. May try to take them to small claims. Would recommend staying far away from this service no matter how enticing it may seem. It has has heavily damaged our newly established business.
