- Report: #1367643
Complaint Review: Time Warner Cable/ Spectrum Cable - Nationwide
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Author Not Confirmed
Why?
Time Warner Cable/ Spectrum Cable
Nationwide, USA
Phone:
67144043207
Web:
www.twc.com
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Time Warner Cable/ Spectrum Cable Spectrum Deceptive Advertising Columbus, Ohio Nationwide
Spectrum Cable is playing consumers for fools.
I received a mailer around March/April 2017 offering a better Internet + Cable package than the 30MBps/no digital box cable I was currently receiveing ($115), for only $59.99 per month ** ( of course the ** states additional taxes and fees). Additional taxes and fees have ALWAYS been the case and are expected.
I called and after a long hot-air sell, I was told I was getting a great deal and that my monthly bill would be around $99.99. A whopping $40 in "taxes and fees" - and the cs person said this as if it is, and always has been the norm. I said, "Whoaa...you mean to tell me that $40 in taxes and fees is supposed to be accepted as normal?" This cs rep tells me that I have always been paying around that much for taxes and fees.
I told her to look at how much i paid for the same service in 2015 ($59.99), and then in 2016 ($79.99). I have been paying $40 in taxes in fees for these two years that means i only paid $19.99 & $39.99 for internet + cable for these years. That was NOT the case.
Time Warner's service has not been great, but at least they did work with existing customers and create deals and packages for limited lengths of times, to bring increasing charges down. Now since they've changed to Spectrum, they are 20 times as bad. The CS people I talked to were horrible and did not help at all. I tried calling several times hoping I would get a hold of someone more experienced. One of the CS reps got an attitude with me and basically told me I've always paid this much in taxes and fees and that I didn't know what I was talking about.
If a company is going to send out a promotion for $59.99, they need to offer that amount; otherwise, promote the so-called deal with an amount closer to what will actally be paid, and stop taking customers for fools. I called to see how much it would cost to have cable only, and they inform me that it will cost $99.99 - more than having the bundle of the two terrible services together. After nearly 20 years, I am going to drop their company all together. Spectrum is disgusting, and there are only a few cable providers to choose from in Columbus, Oh. This is a prime example of why no competition is a disaster for the American people, and just like big government, it doesn't work.
