- Report: #540097
Complaint Review: TigerDirect.com - Systemax - Naperville Illinois
Reported By:
Sam -
Sugar Land, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TigerDirect.com - Systemax
175 Ambassador Naperville, 60540 Illinois, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TigerDirect.com - Systemax Botched my order, horrible customer service Naperville, Illinois
This company is a joke. Ordered a LCD TV and they shipped a lousy e-machines computer instead. after contacting them, they issued a return label but refused to have UPS pick-up the PC.I had to use my time and resources to take the package to UPS.
I was also told once the PC was returned the TV I ordered would be shipped out. Guess what? PC returned and accepted at warehouse, but no TV was shipped out and no refund was issued. After getting tired of the run around, I filed a charge back with AMEX
and got refunded.
TigerDirect might have good prices on some items, but god help you if something goes wrong with the order.No exaggeration, But TigerDirect Has got to have the most horrendous customer service of all electronics retailers.
I will never, ever order from them again. They have lost me as a customer, and worse I know I've convinced at least a dozen co-workers and relatives to never shop there.
I buy quit a bit from Newegg and Crutchfield and never had a problem that wasn't taken care promptly.
stay away from TigerDirect and save yourself headaches down the road.
I was also told once the PC was returned the TV I ordered would be shipped out. Guess what? PC returned and accepted at warehouse, but no TV was shipped out and no refund was issued. After getting tired of the run around, I filed a charge back with AMEX
and got refunded.
TigerDirect might have good prices on some items, but god help you if something goes wrong with the order.No exaggeration, But TigerDirect Has got to have the most horrendous customer service of all electronics retailers.
I will never, ever order from them again. They have lost me as a customer, and worse I know I've convinced at least a dozen co-workers and relatives to never shop there.
I buy quit a bit from Newegg and Crutchfield and never had a problem that wasn't taken care promptly.
stay away from TigerDirect and save yourself headaches down the road.
4 Updates & Rebuttals
Ernie E.
MIAMI,Florida,
U.S.A.
Resolution
#2UPDATE Employee
Mon, January 18, 2010
Our apologies once more,
However we have responded to your emails and we have issued you a store credit as promised in our email conversations. We hope we have resolved this issue to your complete satisfaction and that you continue to do business with us in the future.
If there is any further I could assist you with do not hesitate to contact me directly, my contact details were included in my emails to you.
Thank You.
Sam
Sugar Land,Texas,
United States of America
Haven't heard a peep as expected.....
#3Author of original report
Wed, December 30, 2009
E-mailed all pertinent info including PO# to TD customer service agent who posted a rebuttal to my complaint. As I expected, it was a misleading response directed to readers Haven't heard a thing as I expected.
Stay away, you will regret dealing with TD down the line....They could care less about customers....
Sam
Sugar Land,Texas,
United States of America
Haven't heard a peep as expected....
#4Author of original report
Wed, December 30, 2009
E-mailed PO# and all pertinent info, as requested by TD customer service agent in his rebuttal to my complaint....Haven't heard a thing as expected. No surprise there....
Avoid this company...They are a sick joke.
Ernie E.
MIAMI,Florida,
U.S.A.
Our apologies
#5UPDATE Employee
Wed, December 23, 2009
Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at [email protected] with your order details so we can properly address this issue.
We value your business and hope we continue to be your technology vendor of choice, should you give us another chance we promise to work hard to exceed your expectations. We constantly strive on 100% customer satisfaction and would like to agree on an accommodation that makes you feel comfortable giving us another chance.Thank You.
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We apologize for the inconvenience we caused and thank you
for bringing this matter to our attention.
Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at [email protected] with your order details so we can properly address this issue.
We value your business and hope we continue to be your technology vendor of choice, should you give us another chance we promise to work hard to exceed your expectations. We constantly strive on 100% customer satisfaction and would like to agree on an accommodation that makes you feel comfortable giving us another chance.Thank You.
