- Report: #1434433
Complaint Review: The RoomPlace - Chicago Illinois
Reported By:
Michael -
Elmwood Park, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
The RoomPlace
2525 N Harlem Ave Chicago, 60707 Illinois, United States
Phone:
(773) 889-7400
Web:
https://www.theroomplace.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The RoomPlace Protection plan not what they promised Chicago Illinois
I bought my furniture a little over a year ago for about $3000. Luckily I purchased the protection plan (which they advised would cover everything that may happen to the couch). The first time my couch cushion ripped at the seams, I called the RoomPlace and sent pictures - per their instructions. It took about 3-4 weeks before I received new cushions.
After 2 months, the cushions ripped again. This process was repeated 4 times (cushions ripped, waited a month to receive new ones, waited 2 monthes before they ripped again, repeat.) It was horribly inconvenient, but since I had the protection plan I dealt with it. The 4th time I called they advised that if the couch keeps ripping, they will just replace the whole couch (unclear if they meant the same couch, or a different couch.) However, when the cushions ripped again and I called, the customer service advised that my couch had been replaced by the manufacturer under the manufacturers warranty, not the store warranty, and that their store warranty covers everything except rips at the seams.... Eventually they also advised that they do not even handle the warranty claims, but that a 3rd party vendor handles them (despite my sales rep saying we just call TheRoomPlace customer service and they send out new ones.)
Ive battled with customer service agents, managers, and the store manager on this issue. At one time they offered to replace my cushions 1 last time. But this is clearly an issue that will persist since it has happened now a total of 5 times, and the warranty that I thought would cover my furniture, will not cover the furniture if there is rips in the seams..
