- Report: #1407040
Complaint Review: The Englander Mattress Company - Nationwide
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The Englander Mattress Company
Nationwide, USA
Phone:
855-471-5699
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The Englander Mattress Firm Poor Quality Mattress Chicago HQ Nationwide
In about 6/2016 I purchased a queen mattress and box set from The Dump in Irving TX. By 4/2017 it had developed a significant sag (1-1/2") on the side on which I sleep. It had also developed a shallow sag on the side I don't sleep on - I just keep a few books (1/2 a dozen or so) there that I chose from before I sleep.
I registered a complaint with the store and they sent me a request to submit photos of the problem, which I did. In the process of taking the photos, I found a tear in the box "spring" at the foot of the bed on the side I don't sleep on. The store submitted the complaint and the photos to Englander and sent back the message that Englander refused the complaint on the grounds that the sag was a "butt hole/sag".
I then submitted a complaint with the Better Business Bureau which then resubmitted the complaint to Englander. The response was the same - submit photos of the mattress/box and tags. After the first rejection, I chose to forgo the request. It is now 10/2017 and the sag has increased to 3". After only a year (+) this is outrageous, unconscionable and unacceptable! The suggestion of a "butt hole" in the mattress is ludicrous! I'm 71, living on Social Security income and can't afford to replace the set - again. This set has underperformed the set I replaced that was 18 years old, by a huge margin! The set I replaced had the smallest suggestion of a sag.
Why can't major corporations keep faith with customers anymore? Is the cost of doing that so great that the negative aspects of not doing so make it worth the bottom line? I've told everyone that asks about this, including mattress store sales people, and will continue to do so. Englander has not won any customer loyalty from me nor anyone else I can tell.
