I have lived in several areas in the US over the years and have had a problem with taco bell in every location. Taco Bell (when they get the order correct) is among my favorite fast food places but I now usually pass on them because they screw up my order about 80% of the time.
My main problem with them is that I like alot of cheese and sour cream on Mexican food and if it's not there, for me it is not even worth consuming. Everytime I order at taco bell, I always tell them I want extra cheese and extra sour cream on everything. I even started telling the person at the counter (or speaker) that they must make sure that my extra cheese and sour cream are added to my order, because they always screw it up. I can tell some of them get annoyed that I stress that I want my order done right for a change, but even after all that, I still only get a decent amount of cheese and sour cream about 20% of the time, if that. Usually I get a few sprinklings of chedder cheese and no sour cream, but I ALWAYS get charged for it. Of course I could dig thru my bag at the drive thru after each order, and check my food as the drivers behind me honk their horns and reach for their handgun. Not to mention if I have them fix my order, chances are my food will be given extra mucus as well, as this is the sort of juvenile behavior that you might expect from an employee of taco bell. Sometimes they do get my order wrong in other ways like giving me chicken soft tacos instead of steak, but this dosent bother me as long as the thing has enough cheese and sour cream to be edible for me.
This probably seems like whining and trivial on my part, but I am being charged for something I am not getting on a consistent basis from this company. The food presented in their commercials look nothing like what you usually actually get. In the commercials, a taco bell taco is piled high with cheese, in reality your lucky if you get any at all, even if you order extra cheese.