Complaint Review: Sunset Group VIP-travel-club RCI International - Cancun

OH dear! I just run into this forum, I SOOOO invite you to read this article,

http://www.timesharescam.com/blog/107-timeshare-cancel-professionals/

I think It will pretty much say everything that needs to be say.

I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

Its amazing to see how these scam artists try to scam other people by making them believe customer service or the 'quality' department actually cares - i cancelled my timeshare, in person, within 5 days of signing and still after 2 months i am waiting for my money - despite them even signing a cancellation letter and promising that 'it will only take 15 working days to refund'...

Don't believe ANYTHING these folks say - Stay away and enjoy your vacation - do not engage with Sunset, tres rios or any of these motherf***ers.

Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date. Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.

Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date. Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.

Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date. Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.

Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date. Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.

I have spend numerous amounts of time calling customer service contact numbers, sending faxes, and also emails, as well. No help is ever given, I just receive LIES and LIES and the run around.

Janet-sorry to hear this. they can't offer anything for free if you're not willing to give them a chance to sell you a membership. you should try calling member services. They will definitely hear you out and help you.

Hi Janet, I'm sorry to hear that you had buyer's remorse after this experience... it sounds like fun! Thanks for the insight. I'll be sure to read through all papers presented to me (as one should do with all contracts with all companies), and take time to think about the range of choices this company has. How did you receive this offer? -David

First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time. As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them. I encourage you to contact me at [email protected] so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.

First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time. As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them. I encourage you to contact me at [email protected] so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.

First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time. As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them. I encourage you to contact me at [email protected] so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.

First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time. As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them. I encourage you to contact me at [email protected] so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.