Complaint Review: Sunnova Solar - Nationwide

On or about september or November a salesman named Mark (Lacour) representing Trinity Solar came to my house asking me if i was interested in going solar. i had several solar co's at the house before and turned them away because of the charge for the panels. mark said there is more than one plan in nj and that i may qualify for free solar panels and the only time i would ever have to pay for electricity would be if the panels took in less solar power than i actually used in electricity. i said i would be interested in that deal. he said the only electricity charge would be a very small fee to ac electric company to stay connected to their grid.

a few days later mark returned with his boss, i believe his name was brian, they sat down on my sofa and showed the solar plan for my roof. 33 panels total on both sides of my main roof, i then asked brian how much will this cost me. he replied "with 33 panels you won't have to pay anything, unless we get a month of bad weather". finally on dec 13 the work crew arrived to start the panels, the job was completed the following day. the crew manager said he can't turn the system on because there was no sun, but the following day the carpenter was coming to repair a slump in my roof and you can just ask him to turn your service on. this was another lie the electric co still had to take their meter off and put a new solar meter in, and then there were the inspections, building and electrical. sometime in february i got a call from sunnova saying that they were activating my solar panels,

i never heard of sunnova before, i thought they were the people who turned on the panels. mark said that there are only trinity, me, and the electric co. involved in this transaction. in march $127.33 was taken from our checking account, i assumed that amount cleaned up what we owed in electric before the panels were actually turned on. then in april another $127.33 was deducted. thats when we contacted sunnova about the deductions, carlos a cs rep said the money deducted was for the lease payment on the panels. i told carlos the panels were paid for by the state, at that time he neither agreed or disagreed, but later in the conversation he brought up the $127.33 deductin again and i said what am i paying  this money for, he answered "your paying for the solar service. i told carlos to get those ugly panels off my roof and stop taking money from my bank account, he said i'm sorry sir but that isn't possible i became very angry and realized i had played for a fool. carlos ended the conversation by saying that they had my wife on tape agreeing to those terms,

i demanded to hear that tape, he said he would send me the contract that i agreed to and launch an investigation. this is the first time we saw this contract, no contract was ever presented to us by either trinity or sunnova. we are two disabled seniors on a fixed budget, we would never have agreed to increase our expences, we were lied to all through the deal by both sunnova, their partner trinity and their sales representatives. one more thing we spoke to ginia at sunova who appoligised to us for being mislead. these people are ripoffs and need to be stopped. also because of the fact that the salesman mark told us that someone from the company will be notifying us to get our banking info because atlantic electric would be taking the grid payment monthly automatically, this is how they are able to steal $127.33 per month from my checking account.