- Report: #21814
Complaint Review: Stoneham Massachusetts Post Office - Stoneham Massachusetts
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Stoneham Massachusetts Post Office
Main Street, Stoneham, 02180 Massachusetts, U.S.A.
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Stoneham Massachusetts Post Office Gave me false information on insuring a glass shipment costing me money Stoneham Massachusetts
I am reporting a rip off , or what I call ' rip off' at the Stoneham Massachusetts Post Office, or complete 'stupidity' on behalf of the management and counter help at this Stoneham, Massachusetts Post Office.. I have an Ebay Business I just started a few months ago. I brought a very well wrapped package and well padded and taped as well containing a crystal decanter for shipment.
I went to the counter and saw this guy, Barry. I asked Barry to insure this for $ 50.00 in case it breaks..He said.."Frank..the United States does not insure GLASS AT ALL !".. "too risky"..He was holding the package on the scale...I must tell you that BARRY DID NOT SAY " This is not wrapped well".(that's important for later).. He just said "Can't do it". "Not allowed".. O.K.
So I ship it Priority mail... I went to the Woburn Regional post office for something, not far from Stoneham. And I complained there about the Post Office not being able to "insure' glass...They were 'shocked"!!!! "What are you talking about Frank ? Of course we insure glass!!!"...$ 1.10 per $ 50.00....I didn't what to say, or do..I could not even move I was so Pissed!!!!! I went back to the Post office in Stoneham to see BARRY.... I explained to him what I HEARD AT WOBURN. He STILL SAID NO!!!He said : "Nope, we don't insure glass"...!!!
I said to him show me the REGULATION that is IN YOUR HEAD BARRY !!.. He pulls out S913 ABOUT INSURED MAIL AND WHAT CANNOT BE INSURED... A section that says: " Any package which cannot be safely transported through the mails" or words to that affect!!
BARRY STILL BELIEVES THAT MEANS GLASS!!!!!!!!!!!!I complained to Boston Headquarters who advised me "We insure glass".... I thought "GOOD, I HAVE BARRY NOW !!" I get a call from the Stoneham Post Office from a guy named DENUCCI....SOME SORT OF QUASI MANAGER OR SOMETHING... He BACKS BARRY UP !!!
"No, we don't insure glass....Barry's right"...!!! Now , I am really pissed....really pissed!!!!! Why is this STONEHAM POST OFFICE OPEN ANYWAY ???
I AM THINKING COURT CASE NOW....SO (THE STORY GETS BETTER HERE).. SIT DOWN!!! SO I CALL BACK THE COMPLAINT CENTER IN BOSTON,MASS. AT DORCHESTER AVENUE..AND TALK TO THIS Ms. Zirpulla or name like that...WHO NOW SAYS----"Oh, Frank - the reason they did NOT INSURE YOUR PACKAGE.....WAS THAT BARRY SAID.... "your package was not wrapped properly !!!"
Folks...fellow Americans.... THIS IS PUBLIC FRAUD...LIES ON BEHALF OF BARRY, THE MANAGEMENT OF THE STONEHAM POST OFFICE...AND MAYBE MS. ZIPRULLA AT CUSTOMER RELATIONS..
I HAVE SHIPPED 127 PACKAGES ON EBAY... IF YOU KNOW ABOUT
EBAY..THEY HAVE CUSTOMER FEEDBACK ON HOW YOU SHIP...I
HAVE 127 POSITIVE FEEDBACKS...NO COMPLAINTS AT ALL ON
PACKAGING OR SAFETY
IN GETTING THERE... I HAVE HAD ONE OTHER BREAKAGE WHICH
WAS INSURED BY ANOTHER POST OFFICE AND WAS PAID !!!
NOW BARRY, MRS. ZIRPULLA, AND DENUCCI, HAVE CHANGED THEIR
STORY TO REFLECT THAT THEY NEVER SAID 'WE DO NOT INSURE
GLASS'.. NOW...BECAUSE THEY ARE TRYING TO 'WRIGGLE' OUT
OF TROUBLE..THEY PUT IT ON ME.... I WANT ACTION AGAINST
THE STONEHAM MASS. POST OFIFCE...I AM OFFERING TO GO ON
ANY T.V. SHOW...OR TAKE ANY LIE DETECTOR TEST THERE
IS.... I WANT BARRY AND DENUCCI, AND MS. ZIPRULLA OR
WHATEVER HER NAME IS...EITHER RETIRED, OR FIRED... OR
PLACED OUT OF PUBLIC HARM... ANY QUESTIONS...PLEASE
WRITE..
BUT : DO NOT DO BUSINESS WITH THE STONEHAM POST OFFICE.!!!!!!!
Frank
Stoneham, Massachusetts
I went to the counter and saw this guy, Barry. I asked Barry to insure this for $ 50.00 in case it breaks..He said.."Frank..the United States does not insure GLASS AT ALL !".. "too risky"..He was holding the package on the scale...I must tell you that BARRY DID NOT SAY " This is not wrapped well".(that's important for later).. He just said "Can't do it". "Not allowed".. O.K.
So I ship it Priority mail... I went to the Woburn Regional post office for something, not far from Stoneham. And I complained there about the Post Office not being able to "insure' glass...They were 'shocked"!!!! "What are you talking about Frank ? Of course we insure glass!!!"...$ 1.10 per $ 50.00....I didn't what to say, or do..I could not even move I was so Pissed!!!!! I went back to the Post office in Stoneham to see BARRY.... I explained to him what I HEARD AT WOBURN. He STILL SAID NO!!!He said : "Nope, we don't insure glass"...!!!
I said to him show me the REGULATION that is IN YOUR HEAD BARRY !!.. He pulls out S913 ABOUT INSURED MAIL AND WHAT CANNOT BE INSURED... A section that says: " Any package which cannot be safely transported through the mails" or words to that affect!!
BARRY STILL BELIEVES THAT MEANS GLASS!!!!!!!!!!!!I complained to Boston Headquarters who advised me "We insure glass".... I thought "GOOD, I HAVE BARRY NOW !!" I get a call from the Stoneham Post Office from a guy named DENUCCI....SOME SORT OF QUASI MANAGER OR SOMETHING... He BACKS BARRY UP !!!
"No, we don't insure glass....Barry's right"...!!! Now , I am really pissed....really pissed!!!!! Why is this STONEHAM POST OFFICE OPEN ANYWAY ???
I AM THINKING COURT CASE NOW....SO (THE STORY GETS BETTER HERE).. SIT DOWN!!! SO I CALL BACK THE COMPLAINT CENTER IN BOSTON,MASS. AT DORCHESTER AVENUE..AND TALK TO THIS Ms. Zirpulla or name like that...WHO NOW SAYS----"Oh, Frank - the reason they did NOT INSURE YOUR PACKAGE.....WAS THAT BARRY SAID.... "your package was not wrapped properly !!!"
Folks...fellow Americans.... THIS IS PUBLIC FRAUD...LIES ON BEHALF OF BARRY, THE MANAGEMENT OF THE STONEHAM POST OFFICE...AND MAYBE MS. ZIPRULLA AT CUSTOMER RELATIONS..
I HAVE SHIPPED 127 PACKAGES ON EBAY... IF YOU KNOW ABOUT
EBAY..THEY HAVE CUSTOMER FEEDBACK ON HOW YOU SHIP...I
HAVE 127 POSITIVE FEEDBACKS...NO COMPLAINTS AT ALL ON
PACKAGING OR SAFETY
IN GETTING THERE... I HAVE HAD ONE OTHER BREAKAGE WHICH
WAS INSURED BY ANOTHER POST OFFICE AND WAS PAID !!!
NOW BARRY, MRS. ZIRPULLA, AND DENUCCI, HAVE CHANGED THEIR
STORY TO REFLECT THAT THEY NEVER SAID 'WE DO NOT INSURE
GLASS'.. NOW...BECAUSE THEY ARE TRYING TO 'WRIGGLE' OUT
OF TROUBLE..THEY PUT IT ON ME.... I WANT ACTION AGAINST
THE STONEHAM MASS. POST OFIFCE...I AM OFFERING TO GO ON
ANY T.V. SHOW...OR TAKE ANY LIE DETECTOR TEST THERE
IS.... I WANT BARRY AND DENUCCI, AND MS. ZIPRULLA OR
WHATEVER HER NAME IS...EITHER RETIRED, OR FIRED... OR
PLACED OUT OF PUBLIC HARM... ANY QUESTIONS...PLEASE
WRITE..
BUT : DO NOT DO BUSINESS WITH THE STONEHAM POST OFFICE.!!!!!!!
Frank
Stoneham, Massachusetts
5 Updates & Rebuttals
Travis
Urbana,Illinois,
U.S.A.
just go to different post office
#2Consumer Comment
Fri, August 20, 2004
first off you should have asked for the manager or postmaster.if they didnt insure glass suposedly and you went through all of the trouble to get proof they do just ship the box out of a different post office.
Travis
Urbana,Illinois,
U.S.A.
just go to different post office
#3Consumer Comment
Fri, August 20, 2004
first off you should have asked for the manager or postmaster.if they didnt insure glass suposedly and you went through all of the trouble to get proof they do just ship the box out of a different post office.
Travis
Urbana,Illinois,
U.S.A.
just go to different post office
#4Consumer Comment
Fri, August 20, 2004
first off you should have asked for the manager or postmaster.if they didnt insure glass suposedly and you went through all of the trouble to get proof they do just ship the box out of a different post office.
Travis
Urbana,Illinois,
U.S.A.
just go to different post office
#5Consumer Comment
Fri, August 20, 2004
first off you should have asked for the manager or postmaster.if they didnt insure glass suposedly and you went through all of the trouble to get proof they do just ship the box out of a different post office.
Diane
Ormond Beach,Florida,
U.S.A.
insuring glass
#6UPDATE Employee
Thu, April 03, 2003
I am a postal employee at one time a window clerk and one time a claims clerk. Yes, you can insure glass, unfortunatly every employee doesnt get the same information out of their training and come up with their own stupid ideas, I work with plenty of know it alls. You will be wasting your time getting a lawyer, sueing, trying to get someone fired because it wont happen. We are protected by union rights and it is almost impossible to get fired. Also finding someone in the post office that actually cares about your problem will be slim to none. No offense but we joke about people with attitudes like this. If I were you I would find a nicer post office with nice window clerks, they are out there.
