- Report: #1247372
Complaint Review: Stamps.com - Inglewood California
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Author Not Confirmed
Why?
Stamps.com
Inglewood, 90312-6022 California, USA
Phone:
888-434-0055
Web:
www.stamps.com
Categories:
Business Rating:
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Stamps.com is a rip-off Inglewood California
Stamps.com sent me a packet in the mail offering a free trial. I downloaded the software and used it once. Somehow I ended up with $15.99/month charges with no idea at all of what I'm supposed to get for those fees. This is now the third cycle and I'm waking up to what's going on. I logged into my on-line account today (Sunday) and tried to cancel the account, but you can nly cancel the account by calling them M-F. I will call tomorrow and will cancel, and will also try to get a refund. I don't recall signing up for this. I presume I was askd to enter my credit card information in case I wanted to purchase more postage, but I do not at all recall authorizing it fro monthly fee. That would make no sense for me, a small user.
1 Updates & Rebuttals
Update: Was able to have two months refunded
#2Author of original report
Mon, August 10, 2015
Today I called and spoke to a customer service representative. I asked to cancel, and said that I'd also like to have fees refunded. She canceled my plan, and then referred me to her supervisor regarding my concerns. The supervisor offered me a few free months (!), but when I politely declined that she said that she could refund fees retroactively 60 days. The refund (of two months at $15.99/month) should show up on my credit card statement.
