- Report: #1199577
Complaint Review: Sprint - Nationwide
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Author Not Confirmed
Why?
Sprint
Nationwide, USA
Phone:
866-866-7509
Web:
www.sprint.com
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Sprint Sprint Nextel Sprint Corportation SPRINT FRAUD, RIP-OFF, FALSE ADVERTISING, LIES, AND MISREPRESENTATION Temecula, California Nationwide
I AM VERY, VERY UPSET, disgusted and appalled With Sprint Corporation, Sprint Service, Customer Service, Promo, Cell Coverage, Promo Departments, Promo Promises, and the Sprint Store in Temecula, CA!
What they have done is fraudulent, misleading, false advertising and against consumer rights!
I originally signed up with Sprint under a Promo that was to 'buy out' my AT&T plan and save me money.
FIRST LIE - Temecula Store associate DEE told me that they would buy out my plan and I would owe AT&T nothing more - that I would ONLY be paying for service through Sprint.
SECOND LIE - Sprint coverage was to be LTE in my area
THIRD LIE - I would receive a VISA CARD for $350 to pay off AT&T
FOURTH LIE - If I had any problems with my Sprint coverage, I would receive a Sprint Air Raid FREE OF CHARGE
FIFTH LIE - I would pay a FLAT rate every month for service with unlimited text, calling, messaging and DATA
ALL LIES!!! I sent to Sprint ALL of the documents they requested for the PROMO VISA - multiple TIMES!!!! Multiple ways - fax, email and ONLINE.
TODAY - I checked status only to see that Sprint DENIED my request for NBO-20143161319655 - CLAIMING THAT CARRIER DID NOT HAVE AN ETF OR INSTALLMENT BILL BALANCE - WHEN right on the AT&T bills I SENT MULTIPLE TIMES - IT (the bill) shows my BALANCE BEING OVER $600!!
NOT TO MENTION I HAVE MULTIPLE DROPPED CALL A DAY!
I Have went into the Sprint store multiple times to solve the issue - including the first time when I wanted everything canceled IMMEDIATELY - They convinced me service would be better after I get an air raid - and that it would be coming to my home!!!!
AFTER it did not come I went back to the store only for the manager to tell me "WELL, TOO LATE TO CANCEL, YOU'RE STUCK WITH US NOW" - and then to tell me that MY ACCOUNT did not qualify for an Air Raid -
THIS IS THE SHORT STORY VERSION OF THIS SITUATION - I HAD BEEN TO THE SPRINT STORE 5 TIMES!!! HAD TO CALL CUSTOMER SERVICE MULTIPLE TIMES (OVER 20 HOURS OF TALK TIME!!!)
TO DATE - I AM STILL DROPPING MULTIPLE CALLS A DAY!!
I DO NOT HAVE AN AIR RAID
I DID NOT RECEIVE THE BUY OUT VISA AS PROMISED
MY BILLS ARE NOT AT A FLAT RATE
Sprint Corporation committed Fraud and accounts of False Advertising, Misleading Information and Theft!
THIS SHOULD BE INVESTIGATED BY CONSUMER AFFAIRS AND HIGHER GOVERNMENT AGENCIES, along with a lawsuit to protect and reimburse the customers that were misled, lied to, abused and treated with extreme disregard!!!
