- Report: #429409
Complaint Review: Sprint Wireless - Overland Park Kansas
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Sprint Wireless
6391 Sprint Parkway Overland Park, 66251-4300 Kansas, U.S.A.
Phone:
888-211-4727
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Sprint Wireless did not allow phone return Overland Park Kansas
I was happy with my Sprint wireless phone until one day I decided to change phones. Reading on their website, and also confirmed verbally over the telephone, I found out they had a program where I could switch to a different phone for little or no cost to me (not more than $50). So I was happy, I told them the new phone I wanted was a Motorola Razr v3, but they said I would have to pay for it in full first (~$350). So I did, and they sent it to me.
I changed activation to my new Razr phone from my old one (a Sanyo Katana), don't remember if I paid an activation fee or not. This all happened in the summer of 2006. I then wanted to take my old Katana to the local Sprint store for return. They told me it was not possible, I had ordered it over the web so I had to return it through the mail. So I asked them to send me a "return kit" which they told me was required for phone returns. I waited a couple of weeks. The return kit never came.
Then, I got on the web and ordered a return kit for my Katana through the internet. They indicated they would send me one. I waited 2 weeks or so, and it never came. Then I called a 3rd time and asked for a return kit over the phone, they said they would send me one. I waited 2 weeks or so, it never came. Then, in disbelief, I actually called customer service a 4th time and asked for a return kit for my Katana yet again. It never came. They said they were sending one, but it never came.
This whole process was not only a waste of my time, it was downright insulting. To be told the return kit is coming then never have one arrive is being lied to, I don't like that. It cost me $300 more than I had been told to switch phones. It was not worth that much to me, if I had been told the truth in the beginning I never would have switched phones.
Also these phones had cameras in them which were advertised as features on the shopping page. However, after you get the phone, you find out you cannot download photos to your computer from the phone unless you pay an additional $5 per month for a special photo email service. Surprise! They get you coming, and they get you going, they are very clever.
On top of everything, Sprint now wants to charge me a $150 early termination fee. It has been more than 2 years since I changed to the Katana. I paid full price for the Razr, that should not add to my commitment. I did not sign anything saying I wanted to extend my agreement for 2 years. They want to make me pay for the privilege of leaving them. I had been a loyal customer for many years, always kept up with my payments, and this is how they thank me?
Sprint is a terrible company. They screwed me. Stay away from them. If you have them already, you poor b*stard, I feel for you.
Muse
Albuquerque, New Mexico
U.S.A.
I changed activation to my new Razr phone from my old one (a Sanyo Katana), don't remember if I paid an activation fee or not. This all happened in the summer of 2006. I then wanted to take my old Katana to the local Sprint store for return. They told me it was not possible, I had ordered it over the web so I had to return it through the mail. So I asked them to send me a "return kit" which they told me was required for phone returns. I waited a couple of weeks. The return kit never came.
Then, I got on the web and ordered a return kit for my Katana through the internet. They indicated they would send me one. I waited 2 weeks or so, and it never came. Then I called a 3rd time and asked for a return kit over the phone, they said they would send me one. I waited 2 weeks or so, it never came. Then, in disbelief, I actually called customer service a 4th time and asked for a return kit for my Katana yet again. It never came. They said they were sending one, but it never came.
This whole process was not only a waste of my time, it was downright insulting. To be told the return kit is coming then never have one arrive is being lied to, I don't like that. It cost me $300 more than I had been told to switch phones. It was not worth that much to me, if I had been told the truth in the beginning I never would have switched phones.
Also these phones had cameras in them which were advertised as features on the shopping page. However, after you get the phone, you find out you cannot download photos to your computer from the phone unless you pay an additional $5 per month for a special photo email service. Surprise! They get you coming, and they get you going, they are very clever.
On top of everything, Sprint now wants to charge me a $150 early termination fee. It has been more than 2 years since I changed to the Katana. I paid full price for the Razr, that should not add to my commitment. I did not sign anything saying I wanted to extend my agreement for 2 years. They want to make me pay for the privilege of leaving them. I had been a loyal customer for many years, always kept up with my payments, and this is how they thank me?
Sprint is a terrible company. They screwed me. Stay away from them. If you have them already, you poor b*stard, I feel for you.
Muse
Albuquerque, New Mexico
U.S.A.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Confused...
#2Consumer Comment
Sat, February 28, 2009
Why are you upset at Sprint. You thought you could upgrade for less than $50, but the phone you wanted they were going to charge you $350(the free or cheap phones are usually the basic less popular styles). You had 2 choices..Keep your old phone or upgrade and pay the money. You CHOOSE to pay and knew this before you got the phone so how is that the fault of Sprint. You then wanted to return your old Katana. You went to the Sprint Store and they said it was not possible. You still tried to order a "Return Kit" through the Internet. Why? When I upgrade phones I have yet to return the old phone, so I don't know what the purpose of this was. It also may explain why you never got a "return kit" because there was no need to return it. As for sending photos, ALL cell phone providers do the exact same thing in charging for this. With $5 a month being on the lower end of the prices I have seen(granted that was $5 several years ago). You need to find out when they say this contract started. Because if as you are saying you didn't upgrade any features or another phone since 2006 then there is something incorrect. If at some point you changed a pricing plan or features this usually re-activates a NEW contract. It is in all of their terms, but depending on how professional you are with them and how close you are to the end you may get them to actually waive it.
