Complaint Review: SPECTRUM CABLE - Nationwide

SPECTRUM THREATENS DISABLED PERSONS AND EXTORTS SENIOR CITIZENS!

As the commercial goes, it's a brand new day. Well, it's a brand new company and it gets worse & worse each time!

I have been w/ this cable co. service provider for over 25 yrs. throughout all the buyouts from Adelphia (no problems then) to Time Warner Cable (nothing but problems!) turned Spectrum (the worst one ever!)

CUSTOMERS, BEWARE OF YOUR MONTHLY BILL! I have always paid my bill on time, often months in advance. Mine would often increase for no reason, as I never changed my cable & internet service at all.

The BIG trouble started last Dec. when my monthly bill increased yet another approx. $20 mo. for no apparent reason so I called to inquire. The TWC rep said he would adjust it back to the normal monthly rate. However, this set the BALL OF DESTRUCTION rolling in motion! I'd like to think it was due to sheer stupidity rather than vicious retaliation, but TWC disconnected ALL 8 OF MY TV'S during the Christmas holiday season! (I am a senior citizen.) This led to NUMEROUS apptmts. for their TWC turned Spectrum field reps to come out to "fix the problem."

Their definition of fixing the problem was to REFUSE TO RESTORE MY SERVICE UNLESS I AGREED TO PAY EVEN MORE MONEY (approx. $40 mo.) This meant turning in all my TWC boxes for Spectrum boxes. Of course, each apptmt. they would not have enough boxes or enough remotes, or the right type, or would re-schedule the dates/times due to delays on other apptmts. TOTAL MORONS! The right hand doesn't know what the left hand is doing down there and there is an obvious lack of training taking place for employees!

I finally had to resort to filing complaints with the BETTER BUSINESS BUREAU and PUBLIC UTILITIES COMMISSION as I discovered this is the only way you can GET THEIR ATTENTION and GET THEM TO RESPOND TO YOU!

After MONTHS (this has gone on for 4 months now and counting) I finally got someone to adjust my rate close to the original rate I was paying w/ TWC in Nov. I was also promised 2 mo. free service as per my BBB complaint resolution demand but later they DENIED agreeing to that (as I said, the right hand....) Their employees come & go like a revolving door and they love to pass the buck from one dept. to the next. TOTAL INSANITY.

In a separate incident at another location, my disabled daughter happened to be leaving the property when a Spectrum field rep insisted she "let him in the property" claiming he needed access. Since we had no apptmt. scheduled, she refused to allow him access to the locked, gated property. HE THREATENED TO CALL THE POLICE ON HER!

I filed another BBB complaint asking for 1 mo. free service there (alot less than they'd pay as restitution in a lawsuit.) Once again, they refused, claiming it is "under investigation." Yeah, right.

Spectrum sends massive telemarketing flyers out to catch new customers advertising service @ $29.99 mo. each service or $89.97 mo. when bundled (TV/internet/voice) and free DVR, but they PUNISH their "longtime loyal customers" with price gauges @ nearly double the price!

WHY DO THEY DO THIS? BECAUSE THEY CAN! They have a monopoly on cable since they are the ONLY CABLE PROVIDER in the area. This is why they have lost nearly all of their customers who have gone to satellite providers.

I AM AMAZED A CLASS ACTION LAWSUIT HAS NOT BEEN FILED AGAINST THEM for disconnecting customers service in order to force them to switch to Spectrum at an increased rate, as this surely must be against the law!!!