- Report: #1356565
Complaint Review: spectrum cable services - Nationwide
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spectrum cable services
Nationwide, USA
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spectrum cable services Lies Lies Lies Nationwide
Existing customer. Spoke to retention services about adding internet. The retention specialist was specifically asked: " would I loose any channels". He replied no and stated I may even gain a couple. A price and install date date were set.
The install occurred and quess what I lost the channel I viewed most (WGN). SOOOO, I called and spoke to customer care (Oxymoron), then another retention specialist and quess what: I could only get that channel back if I increased my package and COST! It did not matter that I was lied to. Better yet, they could not return me to the package I had, it was no longer valid.
