- Report: #585791
Complaint Review: South Bay Expressway - San Diego California
Reported By:
Keith -
Lakeside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
South Bay Expressway
1129 La Media Rd San Diego, 92154 California, United States of America
Phone:
619-661-7070
Web:
www.southbayexpressway.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
South Bay Expressway Bogus Notice of Toll Evasion San Diego, California
I recieved a Notice of Toll Evasion in the mail. I clearly remember the date of the infraction. When I pulled up to the automated toll both and put my 3 dollars in quarters in the hopper, I didn't get the green light. I got out of my truck and saw that there were a ton of coins lodged in the hopper. I tried to use an ink pen and my fingers to dislodge them but there were to many coins and I was unsuccessful. I had no choice but to continue on my way and figured that if there were that many coins lodged in the hopper then South Bay Expressway would acknowledge the fact that there was a mechanical problem with there equipment and not try to charge everyone who had the misfortune of going through that toll gate. There are cameras at the toll gate and a review of the tape would clearly show that there was a problem. I guess since they've filed for bankruptcy that they need al;l the money they can get...even if it means issueing fraudulent evasion notices. I'm fighting this, but it irks me to no end that I have to take my time to proove them wrong when they already know it.
3 Updates & Rebuttals
South Bay Expressway
San Diego,California,
United States of America
Monthly Minimum Toll Policy...
#2UPDATE Employee
Fri, May 21, 2010
We did implement the Monthly Minimum Toll Policy in September 2009. This
fee only
affects FasTrak accounts who use less than $7.00 per month. Most account
holders don't have to worry about this fee because it amounts to around
one trip per week but those who are infrequent travelers are charged
the difference between their total amount of tolls used and $7.00 for
the month.
SBX FasTrak accounts save our customers time and money, but they cost us
money to
service and maintain. When a SBX FasTrak account is rarely or never
used, we still have to provide a FasTrak transponder and service the
account through our Customer Service
Center, website and other account services. Instead of asking other
customers to
subsidize these lower usage accounts through higher tolls, we think a
Monthly Minimum
Toll policy is fair to everyone. Our Monthly Minimum Toll policy is
similar to policies in effect on other Southern California toll roads.
Also note that we continue to work on ways of improving our Automated
Cash Machines
so that all customers, FasTrak or cash, have a great experience while traveling South Bay Expressway.
Keith
Lakeside,California,
United States of America
Update on toll evasion
#3Author of original report
Thu, April 08, 2010
That's fine if it's dismissed and I await the outcome of my contested violation.
I actually was a Fastrack customer and as I still visit friends that live in the southbay it was convenient as you say...however, when I moved, your company started charging me when I didn't use it enough. With that change in policy, I turned my transponder in. Not sure what the rational is for that but it left me no choice but to use the toll booths and here we are today.
South Bay Expressway
San Diego,California,
United States of America
We're happy to correct errors...
#4UPDATE Employee
Thu, April 08, 2010
Sometimes mistakes do happen, but we're looking forward to correcting it for you.
-->
Hi Keith. Sorry to hear about your experience. Unfortunately, sometimes the Automated Cash Machines do become jammed - usually from misuse. We have alarms that let us know when there is a problem. We also have a Maintenance Team who patrols and services all the toll ramps to keep these occurrences to a minimum. Sometimes it does take them a few minutes to arrive and unclog the jam. When the machine does not receive a toll payment, for any reason, it takes a picture of your license plate and that is why you received a citation.
Since you've already received a violation, you took the correct steps by filling out the
back of the form as indicated to contest the citation. From there, we will go back and
review our tapes and machine reports to confirm that there was, in fact, an error with the machine. If so, then we'll cancel the violation. You can always check on the status of your contested violation on our website at www.southbayexpressway.com or by using our automated phone system and calling 619-661-7070.
If you plan on using South Bay Expressway frequently, you might want to consider
getting a FasTrak
Sometimes mistakes do happen, but we're looking forward to correcting it for you.
