- Report: #1443446
Complaint Review: Solid Commerce - Marina Del Rey CA 90292
-
Author Confirmed
Why?
Solid Commerce
578 Washington Blvd. #352 Marina Del Rey, 90292 CA 90292, United States
Phone:
800-750-7617
Web:
www.solidcommerce.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Solid Commerce Solid Commerce = Lost Revenue, Customers and Time Marina Del Rey CA California 90292
Our business is a large etail/retail company. Many promises made by Solid Commerce techs and too much time has been wasted dealing with SC trying to sort out issues with oversold stock because the API will not correctly update and the SC techs do not know why. This has caused numerous orders to be cancelled and returned money to upset customers who may never buy from us again. In the beginning we were assured by SC that they were experts with Sku Vault and Volusion and everything would be seamless but this has not been our experience. Constant unresolved issues with SC have resulted in large amount of lost sales, wasted time with constant calls back and forth to SC to try to fix the issue, unhappy customers and our customer service/inventory employees having to call customers, re-do work and correct problems. If you are thinking about using this company, give it some serious consideration first. Our reputation suffered substantially because their software could never get our orders to update correctly. We lost TENS OF THOUSANDS of dollars in revenue working with them.
