- Report: #1321374
Complaint Review: Sleepy's - new york
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Sleepy's
79 Wolf rd new york, USA
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Sleepy's complete rip off with the rudest people in customer service albany new york
I purchased the top of the line Beautyrest Ultimate xl single mattresses on 6/20/16 from a woman named Allison at the Wolf rd store in Albany. I paid over $8,000. for these two mattresses only. Supposedly it was a July 4th sale price. The woman kept calling someone at each line of the contreact. She did not kone her job. Her husband, so she said was a district manager. When the bed arrived , they were hard. Nothing like the cushy ones in the store. After 3 nights of no sleep, i called Sleepy's customer service . The woman could not have been ruder and said there was a no return policy and to go to Sleepy's and seek out another bed. Well, i bought the top of the line and live 2hrs from that store; so there really was no recourse.
I called Allison and that particular store many times. Oh, we are so sorry,they said .We'll get right back to you and try to help you out. Never happened.
Not until i published with Consumer Affairs did i ever hear from anyone, and then they were rude and condescending with the exception of a man named Andy who is a Mass. district manager. He was sympthetic but didn't offer any recourse.
Today, i went by the store and it is now called Mattress Firm. What a rip off this company is. I will either have to donate it to a non profit organization or try to sell. Not great options for the money outlayed. I personally think they should all be closed down. PUBLIC BEWARE!
