- Report: #1262541
Complaint Review: Sleepy's - Nationwide
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Author Confirmed
Why?
Sleepy's
Nationwide, USA
Web:
www.sleepys.com
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Sleepy's HORRIBLE CUSTOMER SERVICE-LIARS Nationwide
Sleepy's has the worst customer service ever. Everytime I called customer service each one of them gave me a different policy. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it because my body didn't like it. I went to the store in Hanover because that's where I moved. They said you can not do a return you have to exchange it. Then I called customer service they said the same exact thing no returns. I went back to the Ellicott City store they said the same thing. So I did an exhange with another mattress which was delivered defective. The delivery guys said sleep on it the bumps will go away. Well it didn't. I called Customer service the 30 day exchange period was just over so I had to do an inspection and was qualified for an exchange. The customer service representitave said go to the store and pick any bed you like I asked specifically if I could choose any bed and they said yes. I go back to the Hanover store they said I have to pick a bed with equal or lesser value. So I call customer service once again they said well you had an option to exchange or RETURN the Tempur-Pedic but you chose to exchange. WHAT!!!! I had a chance to returnnnn when 2 of theirs stores (Hanover and Ellicott City) plus customer service said Sleppy policy has no returns on Tempur-Pedic. I go back to the sales guy who sold us the mattress in ellicott city he still says we dont do returns and we work seperately from customer service. I don't understand how the same company can have different policies. From my experience I noticed that they change their policy's each time so Sleepy's always wins not the customer. They lie and want your money and don't care about customer satisfaction. I should've done more research about this company. They are bunch of liars stay away from Sleepy's and save your money and time. I have a lot more but want to keep this short. I talked to the manager she just says sorry. I told her about this bad review she didn't even care. I guess this is how Sleepy's grew as a company. They absolutely don't care about the customer.
1 Updates & Rebuttals
Sleepy's Customer Care
Hicksville,New York,
USA
Case #01541190
#2UPDATE Employee
Thu, November 05, 2015
We're sorry to hear about your recent experience and would love a chance to help resolve your concerns. Please email us at [email protected] with your order #, contact info, and reference case #01541190.
