- Report: #1397347
Complaint Review: Skinnyme Chocolate - Internet
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Author Not Confirmed
Why?
Skinnyme Chocolate
Internet, USA
Web:
https://www.skinnymechocolate.com/
Categories:
Business Rating:
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Skinnyme Chocolate Bad customer service, false advertising Texas **Author of this Report is NOT CONFIRMED**
This company has awful customer service. It may be very well because they are actually a scam. I was so happy to hear that there was a good sugar free chocolate and I even was happy to pay the outrageous price for it. After placing my order, I received a confirmation email which had the incorrect type of chocolate on the order. I responded to the email immediately--still no response. Later, not even a full day after ordering, I called their customer service number to ask how we could fix this situation. The representative put me on hold to talk to her "supervisor", but accidentally took me off of hold long enough for me to hear the representative talking with her "supervisor," laughing at me, and stating that "of course they were not going to do anything" and "how stupid I was to think they would care." Furthermore, there seems to be small writing somewhere, which I never saw, that says I am automatically signed up for a weekly re-order of this chocolate. I created an account as per the email said so that I could suspend or cancel my supposed subscription. The website would not let me. I just cancelled my card. I still do not know how the chocolate is either.
