- Report: #1456255
Complaint Review: Sergeant's Pet Care Products - Omaha Nebraska
-
Author Confirmed
Why?
Sergeant's Pet Care Products
10077 S 134th St Omaha, 68138 Nebraska, United States
Phone:
402-938-7000
Web:
https://www.sergeants.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sergeant's Pet Care Products Sergeant's Skip Flea & Tick Shampoo Pet Armor Fast Act Plus Flea & Tick Spray Dog Cat Pyrethrins Piperonyl Butoxide 10077 S 134th St, Omaha, NE 68138 Killed my cat Omaha Nebraska
Report Attachments
Late July 2018, I purchased Sergeant's Pet Care Products skip Flea shampoo at the grocery store because the hot weather caused fleas to overwhelm my cat. I really didn't feel like I had any other options at the time because it was late at night and my cat was uncomfortable and this is the store that is open at that hour.
We read the bottle and used the recommended amount of shampoo to bathe our cat. Within an hour, our cat had a seizure. The seizure lasted several minutes. We frantically tried to find a vet, but by that time the seizure was over and she was doing somewhat better so we made an urgent care appointment the next day. At the appointment, the vet examined her and drew some blood for some tests and gave her some flea treatment because the shampoo did not seam to have killed any of the fleas. The vet sent us home since there was nothing more they could do at that point other than wait for the test results. They said they would call us the following morning with the results of the tests. Our cat did not make it through that night. This shampoo poisoned her and she died.
I never would have suspected the cause and only found out when a friend of a friend saw my post on facebook that my cat died unexpectedly and asked me if I had recently used Sergeant's flea shampoo on her. When I told her I had, she then asked, if the cat had a seizure afterwards. What are the odds of two strangers having that same experience? It didn't sound common so I googled it. Not two. Not a few. Not a dozen, not a hundred. 763. I found SEVEN HUNDRED SIXTY THREE complaints on a variety of websites about cats that have had seizures and died after being bathed with this shampoo. That doesn't mean there aren't more, that's just when I stopped looking.
I went back to the grocery store today and told them I do not want to return the product nor do I want a refund, as I do not want it put back on the store shelf to be sold to another unsuspecting pet parent. Hartz brand sold a nearly identical product that has already been removed from the market. Sergeant's is currently involved in (and fighting) a lawsuit about this one. I do not plan to join it because I am not litigious and it will not bring my cat back.
I asked to speak to someone who could help me get the store to stop selling this product. The friendly and accommodating customer service rep immediately had two managers come over to speak with me (and also gave me a refund.) I showed them my vet bill and a picture of my cat; and told them about my experience. They explained that because they are part of a large, nationwide conglomerate, they do not get to choose at the site level which products to stock, but that they would follow up with the purchasing manager to try.
The customer service representative and both managers were very compassionate and empathetic, and I hope that this will have some impact, but I have worked for large companies before so I wont be surprised if nothing happens. I do, however, want to share my story, in hopes that some beloved fur family members may be saved. My cat was only 14. Cats typically live to be 25-30 years old. Not only did she die long before her time; I have to live with the knowledge that I caused her death myself, due to a product made by a well known and trusted pet care product company.
