The one claim that they handled took two months to get a service tech on site as they do not pay their service companies. The claim took forever to report as they do not answer their phones. The claim that they owe me for was for 225 dollars on a stove replacement that cost me 2200.00 dollars. They never sent the 225 and now I cannot contact them. I have tried daily for two months. My attempts to contact them have resulted in unfulfilled promises, then voicemail, then dropped phone calls, then disconnected service.