- Report: #1339230
Complaint Review: Sears in Home Appliance Repair - nationwide
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Author Not Confirmed
Why?
Sears in Home Appliance Repair
nationwide, USA
Phone:
8004694663
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Sears in Home Appliance Repair I had a refrigerator went out and it is now three weeks and Sears ordered the wrong parts, then changed appt date its three weeks and my ref has not been repaied Honolulu Hawaii
The refrigerator we bought from Sears went out, my wife called Sears Appliance Repair to have it fixed. They gave us a one week appointmint, the repair person said it was a comprssor they ordered the compressor. The they gave me another appointment and another repair person came out to install the compresssor. The old compressor was still keeping the refrigerator cool, the repair person did not check if the right compressor was sent. The repair person pulled out the compressor and the said they sent the wrong compressor. They reordered the compressor and madehey and appointment with me to come back on 21 Nov. between 8 and 12. On the 21 Nov I did not get a call that they would be coming. I called the Sears service department and was told my appointment has been changed to 22 Nov with out calling us and asking if that would work for us. The person i was speaking with asked if the parts arrived I told the it did the past week, then they said i was supose to call them and let them know the parts arrive. When the first repair person ordered the parts they did not tell me to call when the parts come in, and when the second repair person ordered the parts the did not tell me to call it in they tract the parts. Now it is over three weeks all the food in my freezer is gone and we just went to the store before the refrigerator went out. They made the mistake ordering the wrong parts they should have put my repair to the top of the list instad they put some one ahead of me and changed my appointment with out asking us tis is worst service i received from Sears in all the years I have delt with them.
Thanks John
