- Report: #1342818
Complaint Review: Sears Home Warranty Services - Nationwide
Reported By:
zienna palmiere -
Pittsburgh, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears Home Warranty Services
Nationwide, USA
Phone:
1-855-256-2467
Web:
searshomeservices.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Sears Home Warranty Services thieft middleburg heights ohio
I signed up for Sears Home Services, authorized my 1st payment and then set up a date for the repair person to come out. When I set the appointment I told them EXACTLY what was needed, because I have had this repaired before. The repair person was to come out between 8 and 12, didn't show up until 1430 (2:30) no courtsey call from him or the shop about him being late.
He came in I told him what was needed, he then told me what was needed ( same thing) he did not have the part and that it was 3 hours away, and that his supervisor would not allow him to drive that far to get the part. Told me that repair would have to be rescheduled for the 17th betweem 8-12, then proceeded to put his hand out for the $60 deductable. For what services NOT rendered. I told him when i get the part installed I would be glad to pay, but arguing with me and NO services rendered means no monies. I called the company and told them I would be happy to pay them when I get my part on the 17th.
The 17th comes around NO PART and NO repairman. I waited until the 21st called about the part and services, they don't understand what went on and that the part was on order because it was not in our area. Wanted me to give them 24 to 48 hours to find out what is going on, OK...... 48 hours go by I call give them an additional 24 hrs for sears to get ahold of them. 24 hrs later sears repair calls to confirm the repair, I asked them if they had the part that was on order. Their reply "we don't see anything being ordered" I cancelled immediately.
They refunded back on Dec 6, 2016 $74.72 instead of $79.98, when I inquired as to why all monies were not refunded, it was because of the 72 hours of "work" the customer repersenative did.
Now I get a letter from National Claims Center for the $60, for services not rendered.
Lets recap Late, argumenative, repair and warrenty center lies, taking monies and not informing customers that them making calls customers are gonna have to pay for.
Word of advise: if they talk to you RUN. If it sounds to go to be true, it usually is.
I am blocking any and all payments this company is going to try and remove from my account.
