Complaint Review: Sears home services - Santa Fe Springs California

  I was a subcontractor for SEARS in San Diego and Los Angeles installing heating and air-conditioning systems , I take great pride in my work and treat the customers with respect . I'm growing my business. And decided to expand and try to do SEARS in Los Angeles as well the first couple of jobs I got were sized incorrectly. Pictures that I receive and emails or wrong the sales contracts are wrong they sell these customers stuff and expect the subcontractors to make miracles happen in and if it doesn't work it's on our shoulders even though the salesman or project managers typically don't have air conditioning experience . I went and did a change out for Sears and West Covina The customer pointed us in the direction of their downstairs heating and air-conditioning system that was to be replaced the SEARS sales contract that I have and the scope of work all say use existing ductwork use existing electrical and they provide pictures of the current system downstairs just like they do in every other job I've done for SEARS for the past two years. once we change the system out Sears called me a few days later saying we were supposed to leave that system and add a new system upstairs it was to be a cut in not to change out. My responses all the information that you gave me states replacement use existing ducting use existing electrical and you provided me with pictures of the downstairs system why would any of this be relevant if it was going to be a brand-new system upstairs there would not be existing anything . even in my scope of work or pay scale they weren't paying me to do platform, electrical cutting in any vents. And instead of paying me for the work that I did because they made a mistake they pass the buck and blame it on me saying I did it wrong even though all of their information and even the sales contract states change out not cut in. I've called multiple people and SEARS to try and get this resolved but now it's reflecting on other jobs I did they think I'm a dishonest person it won't give me the time a day because Beth who has no experience covered her butt and blamed it on me that is dishonest and not fair. so now Sears owes me on multiple jobs because they're not paying me and they say it's because I owe them now, it is not fair that they get to not pay you based on their misinformation and they won't let you talk to them or give you a call back SEARS is not answering the phone and the Poniu off trying to make small companies go out of business by bullying them around. I'm sure this doesn't reflect SEARS as a corporation just to San Diego and Los Angeles branches. They literally told me they don't know what they're doing they don't know air-conditioning and they are trying to decipher my trade when they are salesman who just moved up in the company