- Report: #1449489
Complaint Review: Sears Home Services - Blue Springs Missouri
Reported By:
Pat -
Blue Springs, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sears Home Services
68 Anchor Drive Blue Springs, 64015 Missouri, United States
Phone:
913-438-5911
Web:
Searshomepro.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Home Services Dave Hawkins John Krawczyk I felt like there was a bait and switch on a home airconditioning system with new furnace. Blue Springs Missouri
I was shown a Home Depot bid for the exact same system I wanted to put in my home. Dave did all of the talking and produced the document which he said he has used many times on a price match.
I asked the Question, Why do I want to see someone else bid? Dave told me this is the price for the exact same System you are wanting. Dave wanted me to sign a contract that night, but didn't put any of his pricing in front of me. I told both men that I wanted to get Quotes from 3 or 4 more companies before I made a decision.
In my mind I was led to believe that the Dollar amout he showed me of Home Depot's Bid was the Dollar amount they were quoting me. After getting two quotes in Writing, and left with me to review, Sears had the best Price. When I called Dave to Schedule the install he told me I had to have a Quote from Home Depot or Lowes that they would match.
He said that they could only MATCH Home Depot or Lowes Quotes in My Name with my Address. Again why did he show me the Home Depot Quote on someone elses home system, exactly what I wanted, and I did ask, So this is the price for the System I want, and I understood his answer to be yes.
When I called Dave on the Phone, he told me well we only match a quote with your name and address. The Quote he showed me was just an example. I told Dave this was like a bait and switch and that I was misled by him because I was led to believe that the price he showed me was the price he Quoted me.
Dave told me that I mis understood and that he could only match the quotes I was given in writing by other providers?????????? Again why was I shown a Quote and Price for the exct same system, and then he tells me on the phone I MIS UNDERSTOOD.
This is the same Dave at the same time, that was trying to sell me GARAGE DOORS for a GARAGE I don't even have!!!!
