Complaint Review: Sears Automotive Center - Phoenix Arizona

I purchased a set of tires 2 and 1/2 years ago and warranty all my tires are cracking on one of them the steel is showing and have 9 out of 11 tread left.  Sears will only pro rate my tires eventhough its a manufacturer defect.  Why?   Discount tire will prorate them and on my new tires from them, same brand if this happens they will replace them AT NO COST TO ME.  Sears has lost another customer. Also glad to see they are selling vacations now.

Today, I brought in a tire which went flat after driving 40K of a 70K warranty. Firestone refused to fix it and so I took it back to Sears. I should have had to pay at most a pro-rated price of 40K/70K * $115 = $65.71. Instead I paid $86.92. I was ripped off for $21.20. I believe that part of the reason is that the tire went up $15 in price in between when I bought it and brought it back in for warranty repairs. Also, I was charged for a road hazard warranty on the new tire. I think I should have tried to refuse the warranty charges on the new tire of $13. It didn't do me enough good on the first tire. It also doesn't seem right for them to charge all of the same labor again to fix the tire. My point is that even though it was a warranty repair they still made more money off of me for labor to fix it. Firestone broke down the tire and didn't charge anything because they could see my view as the consumer of not getting anything. All Sears did was mount and balance a new tire on the rim and I picked up and installed myself. Not very good business on their part in my opinion.

I have purchased three sets of tires from Sears Auto Center, as well as had brakes serviced there. One tire I purchased approximately three years ago had problems, it was cupping, but I now understand that was due to my over inflation of the tire. The manager of my local Sears explained this to me, as well as a mechanic friend of mine. Sears replaced my tire with a minimal charge, it was a Michelin tire, and I ended up paying 35 dollars for the warranty repair. That's a pretty darn good deal in my book, considering it was my fault that the tire went bad. I've never been let down by Sears, and I will continue to use them, as they have always provided me excellent service at a reasonable price.

I don't know what the individuals problem is who complained about Sears. I have been purchasing Sears tires for years and have never, I repeat never had a problem with Sears and their warranties. I have to agree with the rebuttal so far offered and that is the fact that this individual is obviously trying to pull a scam. As a police officer in Florida we see this type of fraudulant return practice all the time. All he needed to do was read the paperwork. Yes sometimes companies do print things in very fine print, but it is still the consumers obligation to be aware of the facts. This "return" sounds just like the scams most people try to get away with. Stand your ground Sears and keep up the good work. Yours Truely, A satisfied Sears customer for years.

I really do not understand why someone would go and complain about a tire that has a problem when this person never purchased it in the first place. I have been in the Auto Repair/Tire business for 15 years, and a CSA with Sears Tire group for over ten years; I can tell you that we do honor our warranties. We have even replaced tires that were on New Vechicles purchased from a dealership,and not Sears. However,we do not give away merchandise just because you decide that it is time for a free replacement. Our receipts do state what is under warranty,who is covered by the warranty,what is a warranty claim and what is not a warranty claim. For all we know you went to the junk yard and put a used tire on and came to Sears for a new one. I might also state that if the tire were out of round it would have been noticed by the origional purchaser, as well as the person who mounted and balanced the tire. Since you were not the origional purchaser of the tire then you do not have a claim. Think of it this way...Someone that you work with bought a Big Mac last week from Mickie D. He left it in his car,and later you ate it and it made you sick. Who is at fault here? Mickie D, your co-worker;or perhaps (heaven forbid) you !