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  • Report:  #1699

Complaint Review: scott smith harley davidson - fern park florida

Reported By:
- kissimmee, fl,
Submitted:
Tue, March 28, 2000
Updated:
Wed, May 07, 2003

scott smith harley davidson
8155 s hwy 17-92 fern park, 32730 florida, U.S.A.
Phone:
407-831-7888
Web:
N/A
Categories:
Motorcycles

my son was hit by a young man..did a lot of damage to his harley he had just saved for and bought...insurance agreed to pay for all repairs...my son took his harley to scott smith harley davidson 407-831-7888 my son is young just starting his life and he thought the dealer would be best.....they had the harley 2 months...he picked it up saturday and it quit running the next day and there were many things wrong....some that posed a danger to his safety.....he was very upset so i called harley davidson for him....they are being uncooperative, but agreed to come get the bike yesterday 3-27, but they didn't.......we are getting the run around and we don't know what to do with a 14,000 dollar harley that was suppose to be as it was before.....they have all the wiring in a ball under the seat wrappped with elec tape, new chrome scratched, parts that went in chrome.....came out aluminum..parts not repaired..belt so loose it possed a danger. they chipped the paint on the back fender and many other things....i raised my 3 boys alone and get involved only when asked, but we don't know what to do know and do not have money for a lawyer..please please help us......thank you and god bless janie



2 Updates & Rebuttals

Eric

Anaheim,
California,
U.S.A.
Harley just doesn't care.

#2Consumer Suggestion

Tue, May 06, 2003

My best advise here is to speak to the owner of the Harley dealership. Explain to him exactely what happened and give him just the facts. I have owned a few Harleys and found that the dealerships provide a far inferior service than the non-factory shops. If the talk with the dealership doesn't work contact Harley's customer service. Plan on this being a long battle and you will be dealing with a company that is all about the buck and not the customer. Good luck.


Dave

Nassau,
Other,
Bahamas
Don't be rude or insulting and explain the problem with a level headed approach

#3Consumer Suggestion

Fri, April 04, 2003

The first thing I would do is talk to the Manager/Owner of the dealership and try to resolve the problem with him. Don't be rude or insulting and explain the problem with a level headed approach. I call it "kill 'em with kindness". If that doesn't solve the problem I would contact the better business bureau and various other consumer protection agencies in your city/state. Better yet if your local major network television stations have a consumer advocate that will fight for you - call the nbc abc cbs fox stations in your area and get on the phone immediately with them cause nobody likes bad publicity especially on the evening news. Hope that helps. Good luck to you and your son.

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